Onsite IT Support Specialist — Contract Role

BROOKS AUTOMATION; Chelmsford (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Brooks Automation in Chelmsford, MA is seeking an End User Support Specialist for a on-site contract role. You will image, configure, and deploy PCs, troubleshoot end-user issues, and support IT services across the organization.

Ideal candidates have a Bachelor's degree or equivalent hands-on experience, 2+ years in IT support, and strong knowledge of Windows, Microsoft 365, and AD/Intune. The role offers collaboration across teams and a chance to contribute to manufacturing IT needs.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• Minimum of 2 years IT end-user support or help desk experience.
• Experience with Active Directory user account management and Microsoft Intune device management.
• Strong working knowledge of Windows operating systems and Microsoft 365 applications (Word, Excel, Outlook, SharePoint, OneDrive, Teams).
• Demonstrated troubleshooting and analytical skills with the ability to identify and resolve technical issues efficiently.
• Experience with IT service management or help desk ticketing systems and SLA-driven environments.
• Experience working in a manufacturing environment is a plus.
• Strong customer service mindset with clear verbal and written communication skills.

Responsibilities

• Support new-hire onboarding by imaging, configuring, and deploying PCs and peripherals using Microsoft Intune.
• Provide timely troubleshooting and resolution of end-user issues related to hardware, software, system access, security, business applications, and printers using the BMC Remedyforce ticketing system.
• Assist with receiving, inventory management, deployment, tracking, and retirement of end-user computing assets.
• Coordinate and execute PC refresh and replacement activities for end users.
• Perform basic Microsoft 365 administrative tasks to support end users.
• Manage and monitor ticket queues to ensure timely resolution, SLA adherence, and high customer service standards.
• Assist with local audio-visual (AV) support as needed.
• Support IT infrastructure teams to support network, security, and systems operations.
• Support Manufacturing floor with print troubleshooting, network connectivity, and small improvement projects.

Skills

On-site IT support

Customer service

Troubleshooting

SLA-driven support

Team collaboration

Education

Bachelor's Degree or equivalent hands-on experience

Tools

Active Directory

Microsoft Intune

Windows OS

Microsoft 365 apps

Job description

Brooks Automation in Chelmsford, MA is seeking an End User Support Specialist for a on-site contract role. You will image, configure, and deploy PCs, troubleshoot end-user issues, and support IT services across the organization.

Ideal candidates have a Bachelor's degree or equivalent hands-on experience, 2+ years in IT support, and strong knowledge of Windows, Microsoft 365, and AD/Intune. The role offers collaboration across teams and a chance to contribute to manufacturing IT needs.