IT Support Specialist

MAINI LLC; North Chelmsford (MA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Comprehensive health

Dental

401(k) matching

ESOP

Job summary

MAINI LLC in North Chelmsford, MA is seeking a reliable IT Support Specialist to join our team. This 100% on-site role provides Tier 2/3 support across our infrastructure, endpoint devices, and end-user community to ensure seamless business operations.

The ideal candidate has 3–5+ years of enterprise IT experience, strong Windows Server and Active Directory skills, and experience with Microsoft 365, Intune/SCCM, and network fundamentals.

Qualifications

• 3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.
• Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools (Intune/SCCM).
• Excellent troubleshooting abilities and strong written and verbal communication skills.

Responsibilities

• Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning/access controls.
• Support enterprise network infrastructure including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.
• Manage Windows and Apple endpoint lifecycle operations—including imaging, patching, OS upgrades, hardware replacement, and hardware/software troubleshooting.
• Deliver Tier 2 and Tier 3 troubleshooting across servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.
• Collaborate with external engineers and serve as the primary on-site point of contact for third-party vendors and internal IT projects.
• Maintain standard operating procedures and streamline administrative tasks using scripting (PowerShell).

Skills

Windows Server

Active Directory

Azure/Microsoft 365

Networking fundamentals

Endpoint management

Communication

Troubleshooting

Tools

Intune

SCCM

PowerShell

Job description

Job Details & Overview

• Job Title: IT Support Specialist




• Employment Type: Full-Time




• Minimum Experience: Experienced (3–5+ years)




• Work Location: 100% On-Site in North Chelmsford, MA

Position Summary

We are seeking a reliable, hands-on IT Support Specialist to join our team in North Chelmsford, MA. In this 100% on-site role, you will provide critical Tier 2/3 technical support across our infrastructure, endpoint devices, and end-user community to ensure seamless business operations.

Key Responsibilities

• Systems Administration: Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning/access controls.




• Network & Infrastructure Support: Support enterprise network infrastructure including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.




• Endpoint Lifecycle Management: Manage Windows and Apple endpoint lifecycle operations—including imaging, patching, OS upgrades, hardware replacement, and hardware/software troubleshooting.




• Technical Support: Deliver Tier 2 and Tier 3 troubleshooting across servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.




• Vendor & Project Coordination: Collaborate with external engineers and serve as the primary on-site point of contact for third-party vendors and internal IT projects.




• Automation & Documentation: Maintain standard operating procedures and streamline administrative tasks using scripting (PowerShell).

Required Qualifications & Skills

• Experience: 3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.




• Technical Proficiency: Strong hands‑on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools (Intune/SCCM).




• Communication & Problem Solving: Excellent troubleshooting abilities paired with strong written and verbal communication skills.




• On-Site & Schedule Flexibility: Ability to work 100% on-site daily in North Chelmsford, MA, and accommodate the required shift rotations (regular 8:00 AM – 5:00 PM shift, rotating late shift from 10:00 AM – 7:00 PM for one week, and a periodic weekend pager on-call rotation roughly once every six weeks).

Benefits

• Benefits: Comprehensive health, dental, 401(k) matching, and ESOP.