Onsite IT Support & Onboarding Specialist

Levi, Ray & Shoup, Inc.; Warrenton (MO); On-site; USD 34,000 - 62,000; Full time

Job summary

LRS Consulting Services is seeking an onsite Technology Services Coordinator for a Contract opportunity in Warrenton, Missouri. This role supports onboarding, documentation, maintenance, and standardization of project technology, working under the Technology Services Manager.

You will assist on-site partners including clients, architects, construction managers, craft employees, and subcontractors, delivering desk-side and remote support, and maintaining site technology documentation.

Qualifications

• 3+ years of help desk or other technical IT support experience.
• Experience with computer hardware, software, and networking.
• Experience diagnosing and resolving technical issues and following support requests through to completion.
• Experience documenting technical issues and solutions accurately.
• Excellent customer service with strong verbal and written communication skills (Active Directory and Exchange).

Responsibilities

• Onboard new on-site partners and third-party contractors, including workstation and hardware setup and training on document management systems (SharePoint, Procore), printing services, Wi-Fi, and conference room technology
• Provide desk-side, telephone, and remote computer support, and document all solutions in the helpdesk ticketing system
• Monitor the support queue and troubleshoot Tier 1 and Tier 2 issues, escalating complex problems to higher-level IT personnel as needed
• Serve as a Level 2 escalation resource for the IT Customer Support team, handling complex break/fix issues and taking ownership of tickets from other team members
• Maintain on-site technology and conference room equipment, keep site technology documentation current, and track trending support issues to raise with the Technology Services Manager

Skills

Help desk

Hardware

Software

Networking

Active Directory

Exchange

Communication

Customer service

Tools

SharePoint

Procore

Conference room tech

Wi-Fi setup

Printing services

Job description

LRS Consulting Services is seeking an onsite Technology Services Coordinator for a Contract opportunity in Warrenton, Missouri. This role supports onboarding, documentation, maintenance, and standardization of project technology, working under the Technology Services Manager.

You will assist on-site partners including clients, architects, construction managers, craft employees, and subcontractors, delivering desk-side and remote support, and maintaining site technology documentation.