Deskside Support Engineer: End‑User Tech & Device Expert

Belcan LLC; Fort Dodge (IA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Job summary

Belcan LLC in Fort Dodge, IA seeks a Deskside Support Engineer to provide hands-on end-user device support, including laptops, desktops, printers, scanners, and peripherals. You will deploy, image, and upgrade devices, manage inventory, and handle ITSM tickets to meet SLAs.

The role focuses on maintaining a secure computing environment and collaborating with IT teams to ensure reliable operations across the organization.

Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Responsibilities

• End-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, coordinating with vendors as needed.
• Software Installation - Install, update, and configure approved software applications following standards and security policies.
• Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management - Track IT assets, maintain inventory records, and support lifecycle management of equipment.
• Ticket Management - Respond to and resolve service requests within SLAs using the ITSM platform.
• User Support & Training - Provide guidance on device usage, basic troubleshooting, and security best practices.
• Collaboration - Work with network, security, and systems teams to ensure alignment with security/compliance.
• Compliance & Security - Ensure devices meet security, patching, and compliance requirements.

Skills

End-User Device Support

Windows OS knowledge

Networking basics

ITSM ticketing systems

Communication skills

Tools

Imaging tools

Device management platforms

ITSM ticketing platforms

Job description

Belcan LLC in Fort Dodge, IA seeks a Deskside Support Engineer to provide hands-on end-user device support, including laptops, desktops, printers, scanners, and peripherals. You will deploy, image, and upgrade devices, manage inventory, and handle ITSM tickets to meet SLAs.

The role focuses on maintaining a secure computing environment and collaborating with IT teams to ensure reliable operations across the organization.