Deskside IT Engineer - End-User Device Expert

Belcan LLC; Waterloo (IA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life insurance

401(k)

Education assistance

Paid time off

Job summary

Belcan LLC in Waterloo, IA seeks a Deskside Support Engineer to provide hands-on end-user device support and onsite IT services. You will troubleshoot laptops, desktops, printers, scanners, and peripherals, deploy hardware, and manage software installations in a secure, compliant environment.

You will collaborate with network, security, and systems teams, maintain inventory, and support ITSM ticketing workflows while delivering user guidance and training. This role is on-site in Waterloo, IA.

Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot and resolve issues with end-user devices and peripherals.
• Install, configure, and maintain printers, scanners, and multifunction devices.
• Install, update, and configure approved software applications.
• Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Track IT assets and support lifecycle management of equipment.
• Respond to and resolve service requests within defined SLAs using ITSM.
• Provide user training on device usage and security best practices.
• Collaborate with network, security, and systems teams to escalate issues.
• Ensure devices meet security, patching, and compliance requirements.

Skills

End-User Device Support

Printer/Scanner Support

Software Installation

Hardware Deployment

Inventory Management

Ticket Management

User Support & Training

Collaboration

Compliance & Security

Tools

Imaging tools

Device management platforms

ITSM ticketing systems

Job description

Belcan LLC in Waterloo, IA seeks a Deskside Support Engineer to provide hands-on end-user device support and onsite IT services. You will troubleshoot laptops, desktops, printers, scanners, and peripherals, deploy hardware, and manage software installations in a secure, compliant environment.

You will collaborate with network, security, and systems teams, maintain inventory, and support ITSM ticketing workflows while delivering user guidance and training. This role is on-site in Waterloo, IA.