Onsite IT Support Engineer — End-User & Citrix

Insight; Jackson (TN); On-site; USD 104,000 - 127,000; Full time

Job summary

Insight is seeking a highly motivated IT Tech Support Specialist to provide onsite Level 2 support at our Austin, TX location. You will handle hardware and software issues, support end-user technology initiatives, and minimize business disruption in a fast-paced enterprise environment.

The role requires strong technical ownership, excellent communication, professionalism, urgency, and the ability to interact with senior stakeholders.

Qualifications

• 3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
• Strong troubleshooting knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience supporting Citrix VDI or similar virtual desktop technologies.

Responsibilities

• Provide hands-on Level 2 technical support for onsite employees.
• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, and enterprise applications.
• Diagnose and resolve hardware, software, network connectivity, authentication, and peripheral issues.
• Support desktops, laptops, HP Thin Clients, mobile devices, printers, and conference room technology.
• Troubleshoot Citrix VDI issues involving connectivity, performance, authentication, sessions, and user profiles.
• Provide remote support when required.

Skills

Desktop Support

End-User Computing

Windows 10/11

Citrix VDI

Active Directory

Intune

Tools

ServiceNow

Microsoft Intune

MobileIron

Job description

Insight is seeking a highly motivated IT Tech Support Specialist to provide onsite Level 2 support at our Austin, TX location. You will handle hardware and software issues, support end-user technology initiatives, and minimize business disruption in a fast-paced enterprise environment.

The role requires strong technical ownership, excellent communication, professionalism, urgency, and the ability to interact with senior stakeholders.