Onsite IT Support Engineer

Stefanini, Inc; Germany (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Stefanini, Inc is seeking a dedicated IT Support Technician to provide comprehensive hardware and software support. The ideal candidate will have a robust understanding of end-user hardware, software applications, and be proficient in both German and English.

This position involves diagnosing issues, managing software patches, and utilizing ServiceNow for incident management. Opportunities for career progression and involvement in advanced technical activities are available.

Qualifications

• Strong knowledge of end-user hardware and troubleshooting.
• Experience using ServiceNow for ticket management.
• Understanding of asset and device lifecycle management.
• Active Directory exposure preferred.

Responsibilities

• Install, configure, move, and decommission end-user hardware.
• Diagnose and resolve issues related to desktops, laptops, and printers.
• Install and update software applications using endpoint management tools.
• Log and resolve incidents and service requests using ServiceNow.
• Provide 1st and 2nd line technical support to end users.
• Assist in hardware refreshes and software rollouts.

Skills

End-user hardware troubleshooting

Microsoft Office suite

SCCM / Intune / Company Portal

ServiceNow for ticket management

Planning and organizing

Problem solving

Interest in technology

German proficiency

English proficiency

Job description

Stefanini, Inc is seeking a dedicated IT Support Technician to provide comprehensive hardware and software support. The ideal candidate will have a robust understanding of end-user hardware, software applications, and be proficient in both German and English.

This position involves diagnosing issues, managing software patches, and utilizing ServiceNow for incident management. Opportunities for career progression and involvement in advanced technical activities are available.