Onsite IT Support & Customer Service Tech

DigitalOptometrics

North New Hyde Park (NY)

On-site

USD 45,000 - 60,000

Full time

7 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

PTO

Job summary

DigitalOptometrics seeks a Support Desk/Customer Service Technician - Tier I for our Lake Success, New York office. This fully onsite role combines technical troubleshooting with customer support for clients and remote staff across North America.

The ideal candidate will be skilled in Windows OS and familiar with ticketing systems and remote support tools, while delivering professional, clear communication to non-technical users. Opportunity to grow the IT/customer service team.

Qualifications

Working knowledge of Windows desktop operating systems.
Experience with IT ticketing/PSA systems (ConnectWise Manage preferred; Autotask, Jira, or ServiceNow experience welcome).
Familiarity with remote support and RMM platforms (e.g., ConnectWise Automate/ScreenConnect, N-able, NinjaOne, Datto, or similar).
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting).
Exposure to Microsoft 365 and/or Google Workspace administration (mailbox, license, and group management).
Basic hardware troubleshooting for desktops, laptops, peripherals, and audio/video/conferencing equipment.
Technical background with the ability to explain technical concepts to a non-technical audience.

Responsibilities

Provide both technical and customer support to clients and remote employees across North America.
Troubleshoot technical issues and communicate solutions clearly and effectively.
Contribute to growing the IT/customer service department and improve processes.