Onsite IT Support Analyst I — End-User Tech & Service Desk

Eckert & Ziegler Isotope Products, Inc.; California (MO); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

PTO and holidays

Disability insurance

Life and AD&D

Flex Spending

Profit sharing

Job summary

Eckert & Ziegler Isotope Products, Inc. is seeking an IT Support Analyst I to deliver first-level IT support for the business. You will triage requests, troubleshoot, and gather information for higher-level hand-offs to Level 2/3 staff.

This role covers on-site offices in Valencia and Burbank, with remote support for Georgia and Massachusetts locations. The ideal candidate will have a bachelor’s degree in a related field, 2+ years in IT support, and knowledge of ITIL concepts.

Qualifications

• Bachelor’s degree in Computer Science or related field preferred.
• 2+ years in Help Desk/IT Support or related role.
• ITIL concepts familiarity and customer service mindset.
• Strong written and spoken communication in English; additional languages a plus.
• Ability to work with others and communicate technical ideas clearly.

Responsibilities

• Triage, categorize, and resolve tickets in Freshservice.
• Manage IAM provisioning and Active Directory/Entra workflows.
• Handle password resets and MFA troubleshooting; support device enrollment.
• Provision and troubleshoot business software per procedures.
• Diagnose and resolve hardware, software, and network issues for end users.
• Maintain distribution lists and shared mailbox access.
• Contribute to knowledge base and document ticket activities.
• Provide front-line customer service and communicate resolution timelines.
• Collaborate with Level 2/3 on escalated issues and hand-offs.
• Support Valencia and Burbank offices; remote support for GA and MA locations.
• Collaborate with colleagues across CA, Brazil, Argentina, and Germany.

Skills

Customer service mindset

Written & verbal communication

Team collaboration

Networking concepts

Problem solving

English language proficiency

Education

Bachelor’s degree in Computer Science or related field

Tools

MS-900 / Microsoft 365 Fundamentals

ITIL 4 Foundation

Job description

Eckert & Ziegler Isotope Products, Inc. is seeking an IT Support Analyst I to deliver first-level IT support for the business. You will triage requests, troubleshoot, and gather information for higher-level hand-offs to Level 2/3 staff.

This role covers on-site offices in Valencia and Burbank, with remote support for Georgia and Massachusetts locations. The ideal candidate will have a bachelor’s degree in a related field, 2+ years in IT support, and knowledge of ITIL concepts.