Onsite IT Support Analyst I — Help Desk & IAM Focus

Eckert & Ziegler Isotope Products, Inc.; Town of Texas (WI); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k) match

PTO & holidays

Long-term disability

Life and AD&D

Flex spending accounts

Profit sharing

Job summary

Eckert & Ziegler Isotope Products, Inc. is seeking an IT Support Analyst I to join our IT team. The position provides first level IT support, triage of requests, troubleshooting, and information gathering for complex issues to Level 2/3 teams.

The role supports Valencia and Burbank offices and remote locations in GA and MA, collaborating with teams in CA, Brazil, Argentina, and Germany. A bachelor’s degree in CS or related field plus 2+ years in IT support is preferred.

Qualifications

• Minimum 2+ years in a Help Desk or IT Support role.
• Bachelor’s degree in Computer Science or related field preferred.
• English strong; German, Portuguese or Spanish a plus.
• Willing to travel to Valencia and Burbank.
• ITIL 4 Foundation Certified preferred.
• Microsoft 365 Certification (MS-900) preferred.

Responsibilities

• Triage, categorize, and resolve tickets in Freshservice; escalate complex issues with clear documentation.
• Manage user access requests in IAM and Active Directory/Entra; provisioning/deprovisioning and group changes.
• Handle password resets and MFA; support MDM device enrollment and management.
• Provision and troubleshoot common business software following procedures.
• Diagnose and resolve hardware, software, and network issues; coordinate vendor support as needed.
• Maintain distribution lists and shared mailbox access per requests.
• Maintain ticket records and contribute to knowledge base articles for recurring issues.
• Provide front-line customer service with clear resolution timelines and status updates.

Skills

ITIL concepts

Customer service mindset

Follow instructions

Communication skills

Team player

Networking basics

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Job description

Eckert & Ziegler Isotope Products, Inc. is seeking an IT Support Analyst I to join our IT team. The position provides first level IT support, triage of requests, troubleshooting, and information gathering for complex issues to Level 2/3 teams.

The role supports Valencia and Burbank offices and remote locations in GA and MA, collaborating with teams in CA, Brazil, Argentina, and Germany. A bachelor’s degree in CS or related field plus 2+ years in IT support is preferred.