Onsite IT Services Engineer — LA

Data Analysis Incorporated; Los Angeles (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Data Analysis Inc in Los Angeles is seeking an IT Services Engineer to deliver hands-on IT support across locations, with a primary focus on plant production and business teams. The role ensures a smooth IT experience by managing end-user devices, troubleshooting issues, and supporting collaboration tools.

Responsibilities include deploying and maintaining Windows/macOS devices, printers, and peripherals; supporting Zoom, Microsoft 365, and Jira Service Management; and improving IT processes and

Qualifications

• 2+ years in IT support or similar role
• Associate's or Bachelor's degree in IT/CS or related field

Responsibilities

• Provide in-person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues.
• Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals.
• Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management.
• Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management.
• Analyze and improve IT processes to increase efficiency and reduce end-user friction.
• Maintain IT asset inventory, ensuring accurate tracking and lifecycle management.
• Document IT processes, troubleshooting guides, and end-user support documentation.

Skills

Windows troubleshooting

MacOS support

Active Directory

Microsoft 365

Jira Service Management

Zoom

Endpoint Central

MDM knowledge

Education

Associate's or Bachelor's degree in IT/CS

Tools

Jira Service Management

Zoom

Microsoft 365

Endpoint Central

MDM solutions

Job description

Data Analysis Inc in Los Angeles is seeking an IT Services Engineer to deliver hands-on IT support across locations, with a primary focus on plant production and business teams. The role ensures a smooth IT experience by managing end-user devices, troubleshooting issues, and supporting collaboration tools.

Responsibilities include deploying and maintaining Windows/macOS devices, printers, and peripherals; supporting Zoom, Microsoft 365, and Jira Service Management; and improving IT processes and