Onsite IT & OT Support Analyst – Refinery

Addison Group; Wyoming (OH); On-site; USD 80,000 - 85,000; Full time

Job summary

Gosnaphop is seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, and at smaller pipeline sites in the region. This role combines IT and OT support in a highly hands-on, onsite environment with an emphasis on end-user support, Azure/AD, and basic networking.

The ideal candidate will have 3+ years in IT support, strong Windows troubleshooting, and comfort working onsite in an industrial setting, following

Qualifications

• 3+ years IT support/infrastructure experience.
• 2+ years troubleshooting Microsoft Windows environments.
• Experience with Azure and on-prem Active Directory.
• Strong documentation and KB creation skills.
• Comfortable in a refinery/industrial environment.

Responsibilities

• Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP.
• Support Azure and on-prem Active Directory in a hybrid environment.
• Perform Level 1 networking support, VLANs, connectivity troubleshooting, and basic subnetting.
• Assist with server/storage, network hardware, cabling, data centers, and physical infrastructure.
• Support IT and OT systems in a refinery/industrial environment.
• Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation.
• Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues.
• Maintain hardware assets, system documentation, equipment inventories, and network information.
• Participate in an on-call rotation for after-hours support.

Skills

IT support

Windows

Azure AD

Networking

Documentation

Customer service

Onsite work

Refinery env

Tools

Active Directory

Azure

ServiceNow

Job description

Gosnaphop is seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, and at smaller pipeline sites in the region. This role combines IT and OT support in a highly hands-on, onsite environment with an emphasis on end-user support, Azure/AD, and basic networking.

The ideal candidate will have 3+ years in IT support, strong Windows troubleshooting, and comfort working onsite in an industrial setting, following