Onsite IT Operations Specialist – Linux/Cisco Expert

CACI

Sterling (VA)

On-site

USD 87,000 - 182,000

Full time

10 days ago

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Job summary

CACI is seeking an Operations Support Specialist to provide critical operations support for globally deployed signal processing systems and their applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems, manage network connections during deployments, troubleshoot issues, and act as a point of contact during software maintenance and other events.

This onsite role requires TS/SCI eligibility, a Bachelor’s degree, 5+ years of related experience,

Qualifications

Active Top Secret clearance with SCI eligibility (TS/SCI preferred).
Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related field.
Minimum 5 years of related experience.
Security+ certification, or the ability to obtain it within 90 days of employment.
Demonstrated experience with Linux, Cisco, and other proprietary systems.
Robust understanding of network protocols, server administration, and storage solutions.
Experience with computer networking devices (routers, switches, firewalls).
Capability to thrive in a fast-paced environment with evolving priorities.
Exceptional problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to train and mentor team members.

Responsibilities

Deliver comprehensive support for global systems and associated applications across the program.
Provide technical assistance for Linux, Cisco, and various proprietary systems.
Support current and upcoming software migrations, including RHEL updates.
Contribute to the planning, execution, and troubleshooting of software release lifecycle processes.
Act as a liaison between technical and non-technical stakeholders.
Engage in professional and inquisitive communication via phone, email, and chat platforms.
Identify, report and communicate all known issues to the appropriate personnel.
Provide operational updates when necessary (daily/weekly/monthly reports).
Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently.
Rapidly diagnose and either resolve or elevate issues based on their type and severity.
Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary.
Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems.
Ensure all operational reporting is completed in accordance with service level agreements and program expectations.
Efficiently manage and prioritize reported/discovered issues, escalated when necessary, and maintain a focus on system availability.
Occasional overtime and on-call support may be required.