Onsite IT Helpdesk Technician — Multi‑Site Support & Growth

Craftsmen Industries, Inc.; Saint Charles (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

Career development

Job summary

Craftsmen Industries, Saint Charles, MO, seeks an organized IT Helpdesk Technician to provide first-line support for hardware, software, and network issues across three sites. This onsite role manages tickets, documents solutions, and maintains the IT knowledge base to ensure smooth day-to-day operations.

The ideal candidate has an associate degree in IT and at least 1 year of help desk experience, strong customer service, and the ability to travel between sites.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Minimum of one (1) year of help desk or technical support experience.
• Working knowledge of Windows operating systems, Microsoft 365, Microsoft Office applications, hardware installation, device drivers, and basic networking concepts.
• Experience supporting macOS and Apple devices.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues.
• Excellent customer service, interpersonal, and verbal and written communication skills, with the ability to support users at all levels of the organization.
• Ability to manage multiple priorities, work independently with minimal supervision, and demonstrate strong follow-through.
• Ability to travel between organizational sites and complete work-related errands as needed to support business operations.
• Valid state driver’s license with a clean driving record and a demonstrated commitment to safe driving practices.
• Consistent and stable work history.

Responsibilities

• Provide Level 1 technical support to employees via phone, email, and the IT ticketing system by troubleshooting and resolving hardware, software, network, and other technology-related issues across onsite and remote locations while meeting established response time expectations.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, peripherals, Windows and macOS operating systems, Microsoft 365 applications, endpoint protection, and other standard business software.
• Set up, deploy, maintain, and recover workstations, user accounts, system access, and company-issued equipment to support employee onboarding, offboarding, and ongoing device management, including software updates, operating system patches, and security configurations.
• Assist users with password resets, account management, conference room technology, basic technology training, and other end-user support needs; elevate complex issues to senior IT staff or third-party vendors as appropriate.
• Maintain accurate IT documentation, including service tickets, troubleshooting procedures, knowledge base articles, standard operating procedures, and hardware/software inventory.
• Identify recurring technical issues and recommend process improvements to enhance IT support, service efficiency, and system reliability.
• Follow company policies and best practices related to data security, privacy, and system integrity.
• Perform other duties as assigned.

Skills

Windows OS

MS 365

macOS support

Hardware troubleshooting

Customer service

Communication

Onsite/remote support

Problem solving

Education

Associate’s degree in IT

Bachelor’s degree preferred

Tools

ERP systems

IT ticketing systems

Documentation tools

Job description

Craftsmen Industries, Saint Charles, MO, seeks an organized IT Helpdesk Technician to provide first-line support for hardware, software, and network issues across three sites. This onsite role manages tickets, documents solutions, and maintains the IT knowledge base to ensure smooth day-to-day operations.

The ideal candidate has an associate degree in IT and at least 1 year of help desk experience, strong customer service, and the ability to travel between sites.