Onsite IT Helpdesk Engineer (32h) - 365 & Hardware Support

DATAMTX LLC; Carmel (IN); On-site; USD 25,000 - 36,000; Full time

Job summary

DATAMTX LLC in Indiana seeks a Level 1 Service Desk Engineer to join our onsite IT support team. You will be the primary point of contact for end-users, diagnosing and resolving day-to-day hardware, software, and network issues.

The role covers Microsoft 365 and Outlook support, printer management, basic hardware deployment, and network connectivity checks. Strong communication and a customer-focused mindset are essential for delivering clear, patient assistance.

Qualifications

• 1+ years of IT helpdesk or service desk experience.
• Windows 10/11 administration knowledge.
• Experience with Microsoft 365 admin center and Outlook apps.
• Basic networking concepts (TCP/IP, DHCP, DNS).
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide day-to-day user support for Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive, SharePoint).
• Troubleshoot Outlook email issues including config, sync, mailbox storage, and performance.
• Install, configure, and maintain local and network printers and scanners.
• Diagnose hardware issues and escalate complex problems to senior staff.

Skills

Windows 10/11 support

Microsoft 365 admin center

Outlook/Desktop & Web Apps

TCP/IP basics

Customer service

Printer & device setup

Tools

ServiceNow

Jira

ConnectWise

Freshservice

Job description

DATAMTX LLC in Indiana seeks a Level 1 Service Desk Engineer to join our onsite IT support team. You will be the primary point of contact for end-users, diagnosing and resolving day-to-day hardware, software, and network issues.

The role covers Microsoft 365 and Outlook support, printer management, basic hardware deployment, and network connectivity checks. Strong communication and a customer-focused mindset are essential for delivering clear, patient assistance.