Dynamic Help Desk Tech (Tier 1) - Windows, Office 365 & VPN

LogicalisUS; United States; On-site; USD 22,000 - 25,000; Full time

Job summary

LogicalisUS is seeking an IT Help Desk professional to provide support via phone, email and chat to corporate clients. The role includes troubleshooting Outlook, Windows 7/10, Office365, and mobile devices with configuration and email synchronization.

You will handle 50-60 issues daily, utilize Active Directory for password resets, and work in a fast-paced environment with strong documentation and customer service skills.

Qualifications

• Equivalent combination accepted.
• Trade School Certificate or Associate Degree in related field.

Responsibilities

• Provides support via phone, e-mail and chat to employees of corporate clients.
• Assists users in troubleshooting Outlook.
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10).
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
• Provides support for mobile devices including configuration and email sync.

Skills

Technical skills

Client interaction

Self-motivated

Organizational skills

Communication skills

Education

Trade School Certificate or Associate Degree in related field

Tools

ServiceNow

Office365

Active Directory

Outlook

Windows OS

Job description

LogicalisUS is seeking an IT Help Desk professional to provide support via phone, email and chat to corporate clients. The role includes troubleshooting Outlook, Windows 7/10, Office365, and mobile devices with configuration and email synchronization.

You will handle 50-60 issues daily, utilize Active Directory for password resets, and work in a fast-paced environment with strong documentation and customer service skills.