Onsite IT Help Desk Technician – Secret Clearance Eligible

TAD PGS, Inc.; Laurel (MD); Presencial; USD 41.000 - 51.000; Tempo integral

Resumo da vaga

TAD PGS, Inc. seeks an IT Help Desk Technician in Laurel, MD for 100% onsite support. The role requires US citizenship, ability to obtain a Secret clearance, and a pay rate of $30–$37/hour.

A Bachelor’s degree is preferred, with at least 4 years in Tier 2 IT support, strong Windows 11, MS 365, AD, DNS and networking skills. Responsibilities include first-contact resolution, account management, diagnosing hardware and software issues, and documenting service requests.

Qualificações

• Bachelor's degree preferred in related field.
• At least 4 years of Tier 2 IT support experience.
• Ability to troubleshoot and resolve client problems independently.
• Hardware/software/networking troubleshooting across devices and services.
• Excellent communication and customer service skills.

Responsabilidades

• Provide first-contact resolution for account, device, application, and network issues remotely or on-site.
• Create, maintain, and modify user accounts for network/business apps.
• Research, diagnose, and resolve hardware, software, servers, and network problems.
• Document services and status updates; participate in incident response and training.
• May drive to deliver computer parts around the lab; perform other duties as needed.

Conhecimentos

IT support

Customer service

Troubleshooting

Call center

Desktop/Laptop support

Formação

Bachelor's degree preferred

Bachelor's degree in IT-related field

Ferramentas

Symantec Ghost Solution Suite

MS Co-Pilot

Microsoft 365

Remote desktop tools

Active Directory

Exchange

Descrição da vaga

TAD PGS, Inc. seeks an IT Help Desk Technician in Laurel, MD for 100% onsite support. The role requires US citizenship, ability to obtain a Secret clearance, and a pay rate of $30–$37/hour.

A Bachelor’s degree is preferred, with at least 4 years in Tier 2 IT support, strong Windows 11, MS 365, AD, DNS and networking skills. Responsibilities include first-contact resolution, account management, diagnosing hardware and software issues, and documenting service requests.