IT Help Desk Pro (Tier I/II) – Secret Clearance

Bering-Alaka'ina Holdings, LLC; Maryland; On-site; USD 71,000 - 79,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Disability insurance

Life insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an IT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving Grounds, Maryland. The role involves handling service desk tickets, troubleshooting across OS, and supporting printers, devices, and mobile equipment.

A Secret clearance is required, with a US citizenship, and high school degree essential. Compensation ranges from $71,000 to $79,000 per year, plus benefits including 401K with company match, health plans,

Qualifications

• CompTIA Security+ Certification.
• Effective oral and written communication skills.
• Microsoft Specialist Certification in Windows 10 (or similar - within 3 months).
• Live within commuting distance of Aberdeen Proving Ground, MD.

Responsibilities

• Provides IT Tier I/II service center support.
• Troubleshoots and resolves issues across multiple OS.
• Installs, repairs, and instructs users on computers and peripherals.
• Supports printers, networks, and workstations for full functionality.
• Provides help desk support to printers, including setup and troubleshooting.
• Installs all computer hardware and software to ensure full functionality.
• Supports the property process by routing forms and tracking issued GFE.
• Provides high-level support for mission-critical systems and VIP users.
• Offers IT support via telephone, remote assistance, and on-site.
• Provides help desk support to C5ISR mobile equipment and accounts.
• Diagnose, troubleshoot, and repair devices including iPhones and iPads.
• Coordinate with enterprise teams and document issues for escalations.
• Works with desk and system admins to support end users via Service Desk.
• Performs system analysis and account management tasks.
• Provide DREN system admin support: track requests, submit Remedy tickets, arrange hardware replacements, support backup for VTC.

Skills

CompTIA Security+ Certification

Effective oral and written comms

Microsoft Windows 10 Certification

Live within commuting distance

Education

High school degree

Job description

Bering-Alaka`ina Holdings, LLC is seeking an IT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving Grounds, Maryland. The role involves handling service desk tickets, troubleshooting across OS, and supporting printers, devices, and mobile equipment.

A Secret clearance is required, with a US citizenship, and high school degree essential. Compensation ranges from $71,000 to $79,000 per year, plus benefits including 401K with company match, health plans,