Onsite IT Help Desk Analyst — Fast-Paced Support (Contract)

Ubertal Inc.

Conyers (GA)

On-site

USD 42,000 - 52,000

Full time

5 hours ago

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Job summary

Ubertal Inc. is seeking an IT Help Desk Analyst for a ~10-month onsite contract in Conyers, GA. The role focuses on Tier 1 technical and customer support, assisting end-users with online account creation, system access, identity verification for address changes, and digital license issuance.

More complex issues are escalated to Tier 2 while maintaining accuracy and efficiency. The position requires 2 years of call center or customer service experience, proﬁciency with standard business software,

Qualifications

Experience in a high-volume call center environment.
Strong verbal and written communication skills with critical-thinking ability.
Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

Address and resolve inquiries related to online service accounts, identity verification, address changes, and digital license issuance.
Handle an average of calls daily while meeting quality standards and SLAs.
Troubleshoot Tier 1 issues and escalate complex items to Tier 2 support as needed.
Maintain clear, accurate documentation of customer interactions and account activity.
Communicate professionally with internal teams, executives, and external partners.
Participate in departmental tasks, project teams, and process improvement initiatives.