IT Help Desk Analyst — Fast-Paced Onsite Support

Ubertal Inc; Conyers (GA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Onsite in Conyers

Contract role

Job summary

Ubertal Inc. is seeking an IT Help Desk Analyst for a 10-month contract in Conyers, GA. This onsite role handles Tier 1 user issues, including account creation, access, and license issuance, escalating complex cases to Tier 2 as needed.

The ideal candidate has a strong customer-service background, solid Windows 11 and Office skills, and the ability to multi-task in a fast-paced call center environment.

Qualifications

• Minimum 2 years of full-time call center or customer service experience within the last 7 years.
• Minimum 2 years of hands-on experience using standard business software and applications.
• High School Diploma or GED required.

Responsibilities

• Address and resolve inquiries related to online service accounts, identity verification, address changes, and digital licenses.
• Answer and manage an average of 65–90 customer calls daily while meeting quality standards and SLAs.
• Troubleshoot Tier 1 issues and escalate complex items to Tier 2 support as needed.
• Maintain clear, accurate documentation of all customer interactions and account activities.
• Communicate professionally with internal teams, management, and external partners.
• Participate in task forces and continuous process improvement initiatives.
• Stay updated on policies, workflows, and procedures.

Skills

Strong verbal and written comms

Multitasking & prioritization

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Windows 11

Microsoft Office

Job description

Ubertal Inc. is seeking an IT Help Desk Analyst for a 10-month contract in Conyers, GA. This onsite role handles Tier 1 user issues, including account creation, access, and license issuance, escalating complex cases to Tier 2 as needed.

The ideal candidate has a strong customer-service background, solid Windows 11 and Office skills, and the ability to multi-task in a fast-paced call center environment.