Help Desk Analyst I - Fast-Paced IT Support & Escalation

JPS Tech Solutions LLC; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

JPS Tech Solutions LLC in Georgia is seeking a Helpdesk Analyst to provide tier one technical support for internal and external customers. You will handle a high volume of calls, troubleshoot hardware, software, and connectivity issues, and escalate to second-tier support when needed.

Conyers location in metro Atlanta area. The role requires six months of call center experience, knowledge of Outlook and MS Office, and familiarity with Apple iOS.

Qualifications

• Six months of experience handling customers, questions, complaints in a call center environment.
• 2+ years’ experience as Helpdesk Technician with Outlook/MS Office/Windows 7/10.
• Vocational/Technical degree in computer applications or related area from an accredited college.
• Knowledge of Apple iOS.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Answer user inquiries regarding software or hardware to resolve problems.
• Monitor ticket queues and escalate to appropriate staff until resolved.
• Conduct diagnostics to investigate and provide technical assistance.

Skills

Helpdesk experience

Outlook/MS Office

Apple iOS

Bilingual Spanish

Education

Vocational/Technical degree in computer applications or related field

Tools

Outlook

MS Office

Active Directory

Windows 7/10

Job description

JPS Tech Solutions LLC in Georgia is seeking a Helpdesk Analyst to provide tier one technical support for internal and external customers. You will handle a high volume of calls, troubleshoot hardware, software, and connectivity issues, and escalate to second-tier support when needed.

Conyers location in metro Atlanta area. The role requires six months of call center experience, knowledge of Outlook and MS Office, and familiarity with Apple iOS.