IT Help Desk Specialist - High-Volume Support

American business solutions inc

Conyers (GA)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

American business solutions inc is seeking an IT Help Desk Analyst for a contract role in Conyers, GA. The position focuses on delivering technical and customer support for DDS Online Services, including account creation, identity verification, and digital license issuance in a fast-paced call center.

The ideal candidate will handle 65–90 calls daily, demonstrate strong communication skills, and contribute to process improvements while maintaining accuracy and customer satisfaction in a dynamic

Qualifications

High School Diploma or GED required.
2+ years of full-time call center or customer service experience in the last 7 years.
Proficiency with standard business software and computer applications.
Strong verbal and written communication skills.
Ability to manage multiple priorities while delivering quality service.

Responsibilities

Respond to customer inquiries about DDS Online Services accounts and identity verification processes.
Handle a high volume of calls while meeting service levels.
Provide professional customer support and resolve complex issues.
Document interactions and transactions accurately.
Collaborate with internal departments and business partners.
Stay informed on policies and technology updates relevant to duties.

Skills

Call center experience

Customer service

Communication skills

Multitasking

Problem solving

Windows proficiency

Education

High School Diploma or GED

Tools

Windows 11

Microsoft Office

Job description

The ideal candidate will handle 65–90 calls daily, demonstrate strong communication skills, and contribute to process improvements while maintaining accuracy and customer satisfaction in a dynamic

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