Field Technician I (IT Support)

ThinkTech Advisors; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

ThinkTech is seeking a Field Technician I to provide onsite technical support for clients across the Triangle region, including Raleigh. This role is ideal for someone building IT support experience and who enjoys solving problems in person.

You will travel to client locations, troubleshoot PCs, printers, peripherals, and common business apps; install hardware/software; support onboarding and deployments; assist with networking.

Qualifications

• 1–2 years of IT support experience.
• Experience troubleshooting Windows and Microsoft 365 environments.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation, with ability to travel regularly to client sites.

Responsibilities

• Travel to client locations to resolve technical issues that require onsite support.
• Troubleshoot PCs, laptops, printers, peripherals, and common business applications; install and configure hardware and software.
• Support user onboarding, workstation deployments, and equipment replacements; assist with networking and connectivity.

Skills

Windows

Microsoft 365

Customer service

Onsite support

Job description

ThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently, and confidently through technology.

We're looking for a Field Technician I to provide onsite technical support for our clients across the Triangle and surrounding areas.

This role is ideal for someone who has built a foundation in IT support, enjoys troubleshooting technology, and wants to work directly with clients to solve problems in person. It's a great opportunity to build on Service Desk or Help Desk experience while supporting clients across a variety of business environments and technologies.

If you're the type of person who likes variety, takes ownership of problems, and enjoys helping people face-to-face, we'd like to talk with you.

What You’ll Do

• Travel to client locations to resolve technical issues that require onsite support
• Troubleshoot PCs, laptops, printers, peripherals, and common business applications
• Install and configure hardware and software
• Support user onboarding, workstation deployments, and equipment replacements
• Assist with networking, device connectivity, and infrastructure-related support
• Build trusted client relationships through clear communication, professionalism, and a solutions-oriented approach
• Communicate technical concepts in a way clients can easily understand
• Document work performed and collaborate with teammates to deliver effective client support

You’ll likely succeed if you:

• Enjoy solving technical problems and working through challenges independently
• Like building relationships and helping customers in person
• Adapt quickly to new environments and situations
• Enjoy variety and appreciate that every day looks a little different

What We’re Looking For

• Approximately 1-2 years of IT support experience
• Experience troubleshooting Windows and Microsoft 365 environments
• Strong customer service and communication skills
• Valid driver's license and reliable transportation, with ability to travel regularly to client sites throughout the region

Bonus Points For:

• Desktop Support, onsite technical support, or MSP experience
• Experience with ConnectWise or similar ticketing systems
• Networking knowledge or Microsoft certifications

What This Role Isn’t

• A fully remote support role
• The same environment every day
• Frequent onsite client visits (typically 3+ days per week) across a variety of business environments
• Participation in an on-call rotation (approximately one week every three months)
• Ability to lift up to 30 pounds and work in confined spaces when needed
• Occasional ladder use

Compensation

• Eligible for profit sharing
• Overtime eligibility as applicable

Why ThinkTech?

We believe in doing the right thing for our clients and our team. You'll join a collaborative group that values integrity, accountability, growth, and community involvement. This role offers the opportunity to expand your technical skills, work directly with clients, and gain hands‑on experience across a wide range of technologies and business environments.

Plus, you'll receive 16 hours of paid volunteer time each year to support causes that matter to you.

Equal Opportunity Employer

ThinkTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, natural hair or hairstyles, ethnicity, creed, color, sex, pregnancy, marital or familial status, sexual orientation, gender identity or expression, national origin or ancestry, veteran status, religion, age, disability, genetic information, or any other protected status.

Reasonable accommodations are available for applicants with disabilities or sincerely held religious beliefs.