Onsite IT Engineer: Infrastructure & Support Lead

Clariant Corporation; Mount Holly (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Holidays

PTO carry-over

Tuition Reimbursement

Wellness Program

EAP Program

Life/AD&D Insurance

Disability Insurance

Pet Insurance

Identity Theft Protection

Legal Services Plan

Online discount Mall

Auto/Home Insurance

Job summary

Clariant Corporation, Mount Holly, North Carolina, USA, seeks an IT Engineer to keep our technology running across local sites. You will be the go-to expert for business units, resolving challenges and contributing to global and regional IT projects that impact operations.

Responsibilities include day-to-day IT infrastructure and application support, acting as the first contact for requests and escalations, maintaining the Standard IT Service Framework, and collaborating with vendors to ensure

Qualifications

• Associate's degree in IT or 7+ years of equivalent experience.
• Minimum 3 years in IT support (hardware lifecycle, imaging, troubleshooting, Microsoft Suite).
• Relevant IT certifications are a plus.
• Fluent in written and verbal English; additional languages are advantageous.
• Proficient communication, interpersonal, and intercultural skills.
• Customer-focused, self-motivated, and team-oriented.
• Ability to travel 15%.

Responsibilities

• Provide day-to-day IT infrastructure and application support across all local sites.
• Serve as the first point of contact for business requests, escalations, and IT challenges.
• Participate in and contribute to global and regional IT projects.
• Maintain and implement the Standard IT Service Framework.
• Act as internal IT Consultant/Analyst for new demands and project-related tasks.
• Meet ServiceNow KPIs and maintain high levels of customer satisfaction.
• Collaborate with vendors and cross-functional teams to ensure service continuity.

Skills

IT support experience

Customer service

Communication

Intercultural skills

Travel willingness

Education

Associate's degree in IT or 7+ years of equivalent experience

Job description

Clariant Corporation, Mount Holly, North Carolina, USA, seeks an IT Engineer to keep our technology running across local sites. You will be the go-to expert for business units, resolving challenges and contributing to global and regional IT projects that impact operations.

Responsibilities include day-to-day IT infrastructure and application support, acting as the first contact for requests and escalations, maintaining the Standard IT Service Framework, and collaborating with vendors to ensure