Onsite IT Engineer — Endpoints, Imaging & Support

Blue Mantis

Kittery (ME)

On-site

USD 50,000 - 56,000

Full time

5 days ago

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Job summary

Blue Mantis is seeking an EUX Onsite Engineer to deliver hands-on support in client environments. The role owns incidents, performs endpoint deployment, and coordinates with service desks and vendors.

It requires strong hands-on technical and customer service skills and will involve on-site work and occasional travel. The successful candidate will manage Windows and macOS devices, Microsoft 365, and identity services, with escalation handled as needed.

Qualifications

Typically 3–5 years of progressive desktop, field, service desk, or end-user computing support experience.

Responsibilities

Provide onsite Level 1 and selected Level 2 support for endpoint, application, identity, connectivity, mobile-device, printer, and peripheral issues.
Diagnose hardware and desk-side issues, replace approved components and peripherals, complete device swaps, and coordinate warranty repairs.
Build, image, enroll, configure, deploy, refresh, reclaim, and retire Windows and macOS devices.
Support Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Windows Autopilot, Company Portal, and client‑standard endpoint tools within assigned permissions.
Troubleshoot LAN, Wi‑Fi, VPN, DNS, DHCP, certificates, and endpoint connectivity; document findings before escalation.
Support conference rooms, Microsoft Teams Rooms, displays, cameras, microphones, headsets, and related audiovisual equipment.
Accept escalations from remote Level 1 engineers when physical presence or deeper troubleshooting is required.
Manage walk-up requests and escalations while maintaining accurate ITSM notes, user communications, categorisation, asset records, and resolution details.
Support onboarding, offboarding, office moves, new-hire setups, device refreshes, software deployments, and assigned projects.
Provide timely status updates, set expectations, and confirm restoration before ticket closure.
Coordinate with Blue Mantis Service Desk leadership, client leadership, internal teams, and vendors to maintain service alignment.
Maintain knowledge articles, procedures, inventory records, site documentation, and customer environment information.
Provide scheduled phone or queue coverage when directed and onsite demand permits.