EUX II Engineer: Remote IT & Cloud Support Specialist

Blue Mantis; Kittery (ME); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Blue Mantis is seeking an IT Technician to support clients remotely in a fast-paced, customer-focused role. The position is hybrid with potential onsite travel and a compensation range in CAD per hour.

Key duties include troubleshooting Windows/Mac/server issues, handling help desk requests, and coordinating on-prem to cloud migrations (Exchange to O365, virtualization, cloud migration). Lifetime mileage reimbursement is provided for onsite visits.

Qualifications

• 3-5 years IT experience supporting end users.
• Certifications preferred (A+, MCSE, MCSA, MCITP, CCNA).
• Support for HP, Dell, Intel, or Lenovo client/server hardware.
• Windows 10/11 and server OS 2012-2022.
• Virtualization: Hyper-V and VMware ESXi.
• Active Directory, DNS, DHCP knowledge.
• Networking: switches, VLANs, routers, firewalls (WatchGuard, SonicWALL, Cisco, FortiGate).
• Microsoft 365 Administration.
• Wireless management of access points.
• Minimum 1 year in customer service/office support.

Responsibilities

• Troubleshoot hardware/software issues on Windows client OS, MAC, and server OS.
• Manage help desk requests via phone, email, or chat; document resolutions in a ticketing system.
• Oversee on-prem to cloud projects (Exchange to O365, server virtualization, cloud migration).
• Travel to customer locations for onsite requests; mileage reimbursement provided.
• Generate CSRs and private keys; install/configure on web servers like IIS.

Skills

IT support

Windows administration

Hyper-V/VMware

Active Directory

Networking

Customer service

Onsite travel

Microsoft 365 Admin

Tools

HP hardware

Dell hardware

Lenovo hardware

Job description

Blue Mantis is seeking an IT Technician to support clients remotely in a fast-paced, customer-focused role. The position is hybrid with potential onsite travel and a compensation range in CAD per hour.

Key duties include troubleshooting Windows/Mac/server issues, handling help desk requests, and coordinating on-prem to cloud migrations (Exchange to O365, virtualization, cloud migration). Lifetime mileage reimbursement is provided for onsite visits.