Onsite IT Asset & Tier II Help Desk Pro

KeenLogic; Alabama; On-site; USD 55,000 - 75,000; Full time

Job summary

KeenLogic is seeking a self-motivated Tier II Help Desk Analyst and Asset Technician to support NSF-owned hardware assets, including desktops, laptops, and mobile devices. The role requires diagnosing issues, performing remote and on-site assistance, and coordinating with IT teams for timely problem resolution.

The candidate will document resolutions in ServiceNow, assist with asset audits, and contribute to compliance initiatives.

Qualifications

• Bachelor’s degree or equivalent with relevant IT support experience.
• Experience in IT support, compliance management, or regulatory affairs.
• Strong troubleshooting and technical skills.
• Familiarity with regulations and standards.
• Proficient with ServiceNow or similar ticketing systems.
• Excellent communication and training abilities.
• Strong analytical and documentation skills.

Responsibilities

• Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices.
• Troubleshoot and resolve hardware-related issues.
• Assist with hardware installations, upgrades, and repairs during refresh cycles.
• Document support activities and resolutions using ServiceNow.
• Coordinate with other IT teams to ensure timely support.
• Conduct audits of IT hardware assets for policy and regulatory compliance.
• Identify discrepancies and recommend improvements.
• Develop and enforce compliance guidelines and procedures.

Skills

Hardware Support

Application Support

Active Directory

Imaging/Reimaging

Mobile Device Mgmt

Printer Support

Root Cause Analysis

Documentation

Customer Communication

ServiceNow

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

ServiceNow

Auditing tools

Ticketing systems

Compliance tools

Job description

KeenLogic is seeking a self-motivated Tier II Help Desk Analyst and Asset Technician to support NSF-owned hardware assets, including desktops, laptops, and mobile devices. The role requires diagnosing issues, performing remote and on-site assistance, and coordinating with IT teams for timely problem resolution.

The candidate will document resolutions in ServiceNow, assist with asset audits, and contribute to compliance initiatives.