Onsite IT Applications Pro & Training Specialist

Winston-Salem State University; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Winston-Salem State University is seeking an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. The role is 100% onsite with in-person work required, reporting to OIT.

The candidate will design and deliver technical training, provide advanced user support, coordinate software implementations, and maintain effective communications across channels in support of university goals.

Qualifications

• Bachelor’s degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field.
• Three years of hands-on experience in enterprise software application support, administration, or system monitoring.
• Strong knowledge of Microsoft 365 and SharePoint implementation and support.
• Excellent communication skills to explain technical concepts to non-technical users.

Responsibilities

• Design and Deliver Technical Training across classroom, webcast, and online modalities.
• Provide advanced (Level III) user support and coordinate software implementations and upgrades.
• Analyze business processes and develop functional specifications for software solutions.
• Develop communications strategies and guidance aligned with university branding.

Skills

Microsoft 365

SharePoint

Communication skills

Training delivery

Education

Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field

Tools

APIs

LMS

CMS

Job description

Winston-Salem State University is seeking an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. The role is 100% onsite with in-person work required, reporting to OIT.

The candidate will design and deliver technical training, provide advanced user support, coordinate software implementations, and maintain effective communications across channels in support of university goals.