IT Applications Pro: Training, Support & Enterprise Apps

Winston Salem State University; Winston-Salem (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Winston-Salem State University (WSSU) seeks an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. This 100% onsite role reports to the Office of Information Technology and focuses on helping faculty, staff, and students use critical software tools effectively.

The position emphasizes design and delivery of technical training, advanced application support, and coordination of software deployments, with

Qualifications

• Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field.
• Three years of hands-on experience in enterprise software application support, application administration, business application consulting, software implementation, or system monitoring.
• Demonstrated experience in instructional and learning theory, training methodologies, and software training best practices.
• Strong knowledge in the implementation, configuration, and support of enterprise applications, particularly Microsoft 365 and SharePoint.
• Excellent communication skills with the ability to convey technical concepts to non-technical users.

Responsibilities

• Design and deliver technical training across multiple modalities (classroom, webcast, online).
• Create course outlines, job aids, and exercises to improve learning outcomes.
• Conduct regular training sessions for employees and students with high-quality content delivery.
• Update materials based on user feedback, app enhancements, and performance data.
• Promote continuous technical learning to strengthen organizational capability and change initiatives.
• Provide advanced (Level III) user support for complex software issues and performance improvements.
• Coordinate software implementations, upgrades, and integration projects with vendors and IT teams.
• Analyze business processes, develop functional specifications, and conduct system testing.
• Translate complex technical information into accessible guidance for non-technical users.
• Develop and manage internal/external communications regarding apps and training.

Skills

Instructional Technology

Enterprise software

Microsoft 365

SharePoint

Training delivery

Communication skills

Education

Bachelor's degree (Instructional Technology/CS/IS/Education)

Tools

LMS

CMS

APIs

Job description

Winston-Salem State University (WSSU) seeks an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. This 100% onsite role reports to the Office of Information Technology and focuses on helping faculty, staff, and students use critical software tools effectively.

The position emphasizes design and delivery of technical training, advanced application support, and coordination of software deployments, with