Onsite IT Analyst — SAP ME & ServiceNow Specialist

Caterpillar; Athens (GA); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and retirement plans

Paid time off

Career development

Job summary

Caterpillar IT Analyst in Athens, GA will work on installation, troubleshooting and support of manufacturing and office software within the BCP Division. You will collaborate with 1st/2nd line Help Center and develop in-house and purchased solutions to drive Caterpillar success.

The role demands ITIL/ITSM expertise, strong problem-solving, and the ability to lead and train colleagues in a fast-paced production environment. This is an onsite role with 5 days per week at the facility.

Qualifications

• Thorough knowledge of ITIL/ITSM Incident, Problem, and Change processes
• Organizational, prioritization and structured fault-finding skills
• Documentation Skills (process & procedure generation in MSOffice tools)
• General knowledge and ability to troubleshoot PCs, AV systems, printers
• Comfortable in a production environment requiring PPE
• Ability to work under pressure and manage dynamic workload priorities
• Desire to continually learn and evolve within IT
• Ability to lead and train others
• Proven time management and organizational skills
• Good client management and interpersonal skills, self-starter, team player

Responsibilities

• Directly identify and resolve application/technical problems, including off-shift and weekend support
• Participate in integrated testing and user acceptance of components
• Collaborate with vendors on integration of purchased applications or infrastructure
• Design and implement processes or process improvements to aid development and support

Skills

ITIL/ITSM

Documentation

Troubleshooting

Communication

Time management

Team leadership

Client management

PC hardware support

Education

Degree or equivalent experience

Tools

Pinpoint

Serv-I-Quip

DeviceWise

VMC Test Manager

Security Suite Software

ServiceNow

PSPS

Electronic Technician (Cat ET)

SAP ME / SAP Manufacturing Execution

Job description

Caterpillar IT Analyst in Athens, GA will work on installation, troubleshooting and support of manufacturing and office software within the BCP Division. You will collaborate with 1st/2nd line Help Center and develop in-house and purchased solutions to drive Caterpillar success.

The role demands ITIL/ITSM expertise, strong problem-solving, and the ability to lead and train colleagues in a fast-paced production environment. This is an onsite role with 5 days per week at the facility.