IT Analyst

Caterpillar; Athens (GA); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and retirement plans

Paid time off

Career development

Job summary

Caterpillar IT Analyst in Athens, GA will work on installation, troubleshooting and support of manufacturing and office software within the BCP Division. You will collaborate with 1st/2nd line Help Center and develop in-house and purchased solutions to drive Caterpillar success.

The role demands ITIL/ITSM expertise, strong problem-solving, and the ability to lead and train colleagues in a fast-paced production environment. This is an onsite role with 5 days per week at the facility.

Qualifications

• Thorough knowledge of ITIL/ITSM Incident, Problem, and Change processes
• Organizational, prioritization and structured fault-finding skills
• Documentation Skills (process & procedure generation in MSOffice tools)
• General knowledge and ability to troubleshoot PCs, AV systems, printers
• Comfortable in a production environment requiring PPE
• Ability to work under pressure and manage dynamic workload priorities
• Desire to continually learn and evolve within IT
• Ability to lead and train others
• Proven time management and organizational skills
• Good client management and interpersonal skills, self-starter, team player

Responsibilities

• Directly identify and resolve application/technical problems, including off-shift and weekend support
• Participate in integrated testing and user acceptance of components
• Collaborate with vendors on integration of purchased applications or infrastructure
• Design and implement processes or process improvements to aid development and support

Skills

ITIL/ITSM

Documentation

Troubleshooting

Communication

Time management

Team leadership

Client management

PC hardware support

Education

Degree or equivalent experience

Tools

Pinpoint

Serv-I-Quip

DeviceWise

VMC Test Manager

Security Suite Software

ServiceNow

PSPS

Electronic Technician (Cat ET)

SAP ME / SAP Manufacturing Execution

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT Analyst

Role Definition:

As an Information Technology (IT) Analyst, you will have the opportunity to work both independently and with a cooperative team on installation, troubleshooting and support of commonly deployed manufacturing and office software within the Caterpillar BCP Division, Athens, GA manufacturing facility.

You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success. Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions to solve business problems as a liaison with 1st / 2nd line support Help Center.

What You Will Do:

• Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions including, but not limited to:
  • Pinpoint, Serv-I-Quip
  • DeviceWise
  • VMC Test Manager
  • Security Suite Software
  • ServiceNow
  • PSPS
  • Electronic Technician (Cat ET)
  • SAP Manufacturing Execution Systems
• Participating in integrated testing and user acceptance of application or infrastructure components
• Working with vendors on the integration of purchased application(s) and/or infrastructure
• Designing and implementing processes, or process improvements, to aid in development and support

What You Have:

• Thorough knowledge of ITIL/ITSM Incident, Problem, and Change processes
• Organizational, prioritization and structured fault-finding skills
• Documentation Skills (process & procedure generation in MSOffice tools)
• General knowledge and ability to troubleshoot:
  • PC Hardware (Dell Desktops and Laptops)
  • Industry standard and custom audio/visual systems.
  • HP printer devices.
• Comfortable in a production (fabrications and assembly) environment requiring personal protection
• equipment (PPE)
• Ability to work under pressure and manage dynamic workload priorities
• Desire to continually learn and evolve within a fast-moving IT environment
• Ability to lead and train others
• Proven time management and organizational skills
• Good client management and interpersonal skills, self-starter, and valued team player

Top Candidates Will Have:

• Advanced PC skills, Microsoft suite (Office365)
  • 1-2 years Caterpillar systems support experience with knowledge of:
• Pinpoint
• Serv-I-Quip
• DeviceWise
• VMC Test Manager
• Security Suite Software
• Symantec Endpoint Protection (SEP)
• Symantec Endpoint Encryption (SEE)
• PGP
• ServiceNow Service/Incident/Problem/Change Management
• PSPS
• Electronic Technician (Cat ET)
• Manufacturing Execution Systems
• SAP ME
• Thorough knowledge of ServiceNow tool suite for recording all incidents and requests, problems, and changes.

Additional Info:

• The primary location for this position is Athens, GA.
• This role requires 5 days onsite.
• Relocation is NOT available.
• SPONSORSHIP IS NOT AVAILABLE.

Education/Experience: Degree or equivalent experience desired

Skill Descriptors:

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

What You Will Get -

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
• All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

About Caterpillar -

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly one hundred years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$89,210.00 - $133,810.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.