Onsite - Insurance Services Rep I - Springfield MO

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Matched retirement plans

Job summary

Mercy is hiring an Insurance Services Representative I to manage the collection and resolution of insurance receivables, including unpaid, denied and underpaid claims. The role requires clear communication and efficient handling of a high claim volume while aligning with Mercy Service Standards.

Ideal candidates will have a HS degree or equivalent and comfort with basic Microsoft Excel and Word. Mercy emphasizes benefits such as medical, dental, vision, PTO, tuition support, and retirement

Qualifications

• Education: HS degree or equivalent required.
• Strong customer service and communication skills expected.
• Proficiency with basic computer tools and typing.

Responsibilities

• Collect and resolve outstanding insurance receivables, including unpaid, denied and underpaid claims.
• Communicate effectively while handling high claim volume with accuracy and efficiency.

Skills

Customer service

Communication

Computer skills

Keyboarding

Education

HS Degree or Equivalent

Tools

Excel

Word

Job description

Find your calling at Mercy!

Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details

Job Description

Find your calling at Mercy!

Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Minimum Required Qualifications

• Education: HS Degree or Equivalent

Other Skills And Knowledge

• Computer and keyboarding skills

Preferred Qualifications

• Experience: Prior EPIC Resolute Hospital Billing or Ambulatory experience
• Prior Revenue Cycle
• Healthcare billing or insurance

Other Skills And Knowledge

• Basic Microsoft Excel and Word knowledge
• Communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.