Insurance Services Rep I/Full-time/Onsite - Mercy Hospital STL

Mercy; Chesterfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is hiring an Insurance Services Representative I to manage collection and resolution of outstanding insurance receivables, including unpaid, denied, and underpaid claims. The role demands clear communication, accuracy, and efficiency given a high claim volume.

The position emphasizes teamwork within Mercy's mission and values, with opportunities to grow through exposure to hospital billing and revenue cycle processes.

Qualifications

• HS degree or equivalent required.
• Experience with EPIC Resolute hospital billing or ambulatory Billing.
• Experience in revenue cycle and healthcare billing.
• Proficient in Excel and Word.
• Strong communication and customer service skills.

Responsibilities

• Collect and resolve outstanding insurance receivables, including unpaid, denied and underpaid claims.
• Communicate effectively with patients and providers while maintaining accuracy and efficiency.
• Handle high claim volume in a compliant Mercy-standard manner.

Skills

Communication skills

Customer service

Keyboarding skills

Education

HS Degree or Equivalent

Tools

EPIC Resolute

Microsoft Excel

Microsoft Word

Job description

Find your calling at Mercy!

Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

Minimum Required Qualifications

• Education: HS Degree or Equivalent

Preferred Qualifications

• Education: HS Degree or Equivalent

Other Skills and Knowledge

• Computer and keyboarding skills

Experience

• Prior EPIC Resolute Hospital Billing or Ambulatory experience
• Prior Revenue Cycle
• Healthcare billing or insurance

Other Skills and Knowledge

• Basic Microsoft Excel and Word knowledge
• Communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.