Onsite Industrial Service Manager — Lead Field Engineers

#twiceasnice Recruiting; Springfield (MA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) with Match

Paid Holidays

PTO

Job summary

Not disclosed is seeking a Service Manager with strong manufacturing experience to lead its North American service organization. The role focuses on directing Field Service Engineers, coordinating installations, maintenance, and repairs across multiple sites.

You will drive process improvements, oversee performance, and partner with engineering, operations, and supply chain teams to enhance service delivery while ensuring safety and compliance.

Qualifications

• 4+ years of service management experience within an industrial or technical manufacturing environment required
• Experience supporting complex electromechanical equipment or industrial capital equipment required
• Proven experience leading remote field service teams required
• Strong customer-facing communication and problem-solving skills required
• Must be willing to work onsite in the Greater Hartford, CT area

Responsibilities

• Lead, mentor, and develop a team of Field Service Engineers located throughout North America
• Oversee scheduling and execution of installations, preventive maintenance, repairs, and customer service activities
• Develop and implement service processes, procedures, and continuous improvement initiatives
• Monitor team performance, provide coaching, and conduct performance evaluations
• Ensure compliance with company policies, quality standards, and safety requirements
• Serve as an escalation point for complex customer service issues
• Track service metrics, maintain accurate documentation, and prepare operational reports
• Collaborate with engineering, operations, and supply chain teams to improve service delivery
• Identify opportunities to increase efficiency, customer satisfaction, and service revenue
• Manage departmental budgets, staffing, and resource allocation

Skills

Service management

Remote leadership

Customer communication

Problem solving

Onsite work

Job description

Not disclosed is seeking a Service Manager with strong manufacturing experience to lead its North American service organization. The role focuses on directing Field Service Engineers, coordinating installations, maintenance, and repairs across multiple sites.

You will drive process improvements, oversee performance, and partner with engineering, operations, and supply chain teams to enhance service delivery while ensuring safety and compliance.