Field Service Manager

Torrey Holistics; St. Louis (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

Torrey Holistics seeks a Service Manager to lead a field service team, coordinating installations and repairs to ensure peak equipment performance. You will troubleshoot hydraulic, pneumatic, mechanical, and PLC issues both remotely and on-site, guiding the team and maintaining safety compliance.

Ideal candidates hold a technical degree and 5+ years of hands-on industrial experience, with proven leadership and strong client communication skills. Some travel is required.

Qualifications

• 5+ years troubleshooting industrial technical systems or heavy machinery.
• 2+ years in a supervisory, team-lead, or service-management role.
• Deep understanding of hydraulic pumps, valves, cylinders, proportional valves, and PLC controls.
• Advanced proficiency in reading complex hydraulic circuitry diagrams and electrical schematics.
• Excellent interpersonal skills with the ability to explain complex issues clearly to clients.
• Willingness to travel occasionally to client sites for installations or troubleshooting.

Responsibilities

• Lead the team: manage, schedule, and mentor field service technicians.
• Troubleshoot hydraulic, pneumatic, mechanical, and PLC issues remotely and on-site.
• Coordinate machine installations, warranty repairs, and preventative maintenance schedules.
• Serve as the primary point of contact for client service inquiries and issue resolution.
• Quote repair projects, order replacement components, and manage inventory for service tools and spare parts.
• Enforce safety protocols, including Lockout/Tagout (LOTO) and OSHA standards, for all activities.

Skills

Team leadership

Industrial troubleshooting

Hydraulic systems

Electrical schematics

Communication skills

Project management

Travel readiness

Education

Technical degree in fluid power or engineering tech

Tools

Hydraulic testing equipment

Electrical testing equipment

PLC controls knowledge

Job description

Job SummaryWe design and build high-quality, custom manufacturing equipment tailored to our clients' unique manufacturing needs. We are seeking a highly skilled and leadership-driven Service Manager to oversee our service department, coordinate equipment installations, and lead our field technicians. In this role, you will be the bridge between our engineering team and our clients, ensuring that our equipment functions at peak performance.Key ResponsibilitiesLead the Team: Manage, schedule, and mentor field service technicians.Technical Support: Troubleshoot complex hydraulic, pneumatic, mechanical, and electrical (PLC) issues both remotely and on-site.Operations & Scheduling: Coordinate machine installations, warranty repairs, and preventative maintenance schedules at customer facilities.Customer Relations: Serve as the primary point of contact for client service inquiries, resolving issues quickly to minimize customer downtime.Parts & Inventory: Quote repair projects, order replacement components, and manage inventory for service tools and spare parts.Safety Compliance: Enforce strict safety protocols, including Lockout/Tagout (LOTO) and OSHA standards, for all field and shop activities.Qualifications and SkillsExperience: 5+ years of hands-on experience troubleshooting industrial technical systems or heavy machinery.Leadership: 2+ years of experience in a supervisory, team-lead, or service management role.Technical Knowledge: Deep understanding of hydraulic pumps, valves, cylinders, proportional valves, and PLC controls.Schematics: Advanced proficiency in reading complex hydraulic circuitry diagrams and electrical schematics.Communication: Excellent interpersonal skills with the ability to explain complex technical issues to clients clearly.Travel: Willingness to travel occasionally to client sites for critical installations or complex troubleshooting.Education: Technical degree in fluid power, mechanical engineering technology, or equivalent hands-on industry certifications (e.g., IFPS) is highly preferred.You should be proficient in:OEM (Original Equipment Manufacturing)PLC Troubleshooting SkillsProject ManagementIndustrial and Manufacturing EngineeringHeavy Equipment RepairMachine Building/AssemblingPneumatics Experience120/208/240/480 Voltage SystemsElectrical TroubleshootingService Advisor/WriterHigh Voltage SystemsIndustrial Electrical SystemsHydraulic Systems & ComponentsEquipment Repair & MaintenanceBlueprint Reading