Customer Service Representative - ESC

Equifax; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Equifax is seeking a Customer Service Representative to join our team in Earth City, MO. This full-time, onsite role handles inbound inquiries about Equifax Workforce Solutions services and automated systems via phone and email.

The position requires a High School diploma or GED and at least 6 months of customer-facing experience; proficiency with Microsoft Office, Word, Excel, and Outlook is preferred. Candidates must work well under deadlines and maintain data accuracy.

Qualifications

• High School diploma or GED required.
• 6 months of customer-facing experience preferred.
• Ability to type 35 WPM; comfortable with basic data entry.

Responsibilities

• Establish rapport with callers and gain their confidence.
• Deliver excellent customer service and strive to exceed customer expectations.
• Document details of client interaction into the system while on the phone.
• Follow a script and security procedures when handling calls.
• Escalate issues through appropriate channels when needed.

Skills

Customer service

Attention to detail

Communication

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Equifax Customer Service Representative

Full job description: Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees. These roles are 100% onsite in our Earth City, MO service center.

Responsibilities

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Contribute to positive team metrics and meet predetermined productivity standards.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow a script when conversing with callers.
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data.
• Accurately communicate call and/or special project status to supervisor.

Experience and Qualifications

• High School diploma or GED.
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers (e.g., mortgage industry, tax preparation services, insurance claims).
• Ability to organize work duties and perform job functions independently preferred.

What Could Set You Apart

• Ability to handle a high volume of work and work under deadlines.
• Ability to follow policies and procedures; complete administrative tasks correctly and on time.
• Ability to type 35 WPM.
• Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook.