Onsite Helpdesk Specialist with Top Secret Clearance

Yakshna Solutions, Inc.; Quantico (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

Paid time off

Training and professional development

Job summary

Yakshna Solutions, Inc. (YSI) seeks an Intermediate Helpdesk Specialist to deliver frontline IT support to phone-in and walk-in customers at the Quantico, VA site.

You will handle requests submitted via DAF portals and tickets in ServiceNow, ensuring rapid, documented responses for classified and unclassified networks. Ideal candidates have 1–2 years in system/network admin or service desk within DoD environments, an IT-related degree, and an active Top-Secret clearance.

Qualifications

• 1–2 years of specialized experience in system/network administration or service desk within Federal/DoW environments.
• Associate degree or higher in IT-related field; Bachelor preferred for management roles.
• Active Top-Secret Clearance required.

Responsibilities

• Provide customer service to phone-in or walk-in customers and support tickets.
• Support tickets submitted through DAF standard service request portals and ticketing systems (e.g., ServiceNow).
• Open tickets immediately upon user report of incident/outage per Priority Response Matrix.
• Maintain comprehensive work logs with status updates and affected users/groups.

Skills

System administration

Network administration

Service desk

Education

Associate degree in IT Management or related field

Bachelor's degree preferred for management roles

CompTIA Security+CE or Network+CE

ITIL v4 Foundation

Tools

ServiceNow

Job description

Yakshna Solutions, Inc. (YSI) seeks an Intermediate Helpdesk Specialist to deliver frontline IT support to phone-in and walk-in customers at the Quantico, VA site.

You will handle requests submitted via DAF portals and tickets in ServiceNow, ensuring rapid, documented responses for classified and unclassified networks. Ideal candidates have 1–2 years in system/network admin or service desk within DoD environments, an IT-related degree, and an active Top-Secret clearance.