IT Operations Lead - Quantico, VA (Onsite)

Yakshna Solutions, Inc.; Virginia, Northern (MN, KY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Yakshna Solutions, Inc is seeking an IT Operations Lead to provide customer service and first-look support for tickets submitted through the DAF standard portals on unclassified networks.

You will coordinate with cybersecurity teams, configure service times, and provide performance data to XT leadership via dashboards and reports. A Top Secret clearance and DoW experience are required, with US citizenship or GC.

Qualifications

• Associate’s degree or higher in Information Technology Management, Cybersecurity, Computer Science, or a related discipline is preferred.
• A Bachelor’s degree or higher in a related discipline is strongly preferred for service desk management positions.
• Certifications include CompTIA Security+ CE, CompTIA Network+ CE, or ITIL v4 Foundation; ITIL v4 Specialist, ISC2 CC, or higher cybersecurity certification preferred.

Responsibilities

• Coordinate with internal personnel and enterprise cybersecurity teams to support ticket routing, processing, tracking, and closure.
• Configure to capture service times and provide performance data via dashboards and reports.

Skills

DAF cyber policies

USCYBERCOM knowledge

DoW DoWIN ops

Security+ / Network+ / ITIL

TS clearance

Govt ops

Education

Associate’s degree or higher in IT

Bachelor’s degree preferred for management

Tools

CompTIA Security+ CE

CompTIA Network+ CE

ITIL v4 Foundation

ISC2 CC / CISSP

CISM

Job description

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states.

Yakshna Solutions, Inc ., (YSI)is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking an IT Operations Lead to provide customer service to either phone-in or walk-in customers, and to provide first look support to customer request tickets submitted through the DAF standard service request portals and ticketing systems on unclassified or classified networks.

Responsibilities

• Coordinate with internal personnel and enterprise cybersecurity teams to ensure unclassified and classified ITSM systems were properly configured to support seamless ticket routing, processing, tracking, and closure across internal teams and external mission partners.
• Configure to accurately capture service times and provide accurate performance data to XT leadership via regularly scheduled and on-demand reporting, as well as dashboards or similar near real-time views of service delivery.

Required Skills & Experience

• Associate’s degree or higher in Information Technology Management, Cybersecurity, Computer Science, or a related discipline is preferred. Equivalent professional experience may be considered for service desk operational positions.
• A Bachelor’s degree or higher in a related discipline is strongly preferred for service desk management positions.
• Expert-level knowledge of DAF cyber enterprise policies and procedures including but not limited to 17 and 33-series DAF Instructions and Manuals and 00-33x series MPTOs
• Expert-level knowledge of USCYBERCOM and AFCYBER command and control processes, especially those applicable to DoW Information Network (DoWIN) operations
• Knowledge of applicable end user device configurations and troubleshooting techniques, especially those used in or applicable to DoW and DAF systems and networks
• Certifications
  • CompTIA Security+ CE, CompTIA Network+ CE, or ITIL v4 Foundation certification required.
  • ITIL v4 Specialist, ISC2 Certified in Cybersecurity (CC), or higher-level cybersecurity certification required.
  • Preferred: ISC2 Certified Information Systems Security Professional (CISSP) or ISACA Certified Information Security Manager (CISM).
• At least 3 years of specialized experience in system administration, network administration, or service desk operations within Federal/Department of War (DoW) environments for operational personnel
• At least 5 years of specialized experience in system administration, network administration, or service desk operations within Federal/Department of War (DoW) environments for management personnel
• Active Top Secret clearance required.

US Citizen or Green card holder only

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.