System Administrator

Yakshna Solutions, Inc.; Quantico (VA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Disability insurance

Paid time off

Training

Professional development assistance

Job summary

Yakshna Solutions, Inc. is seeking an IT Operations Lead to provide customer service for phone and walk-in inquiries and to deliver first-line support for tickets submitted through standard portals on unclassified or classified networks.

The role focuses on coordinating with cybersecurity teams, ensuring proper ITSM configurations, and delivering timely metrics to leadership. Qualified candidates will have DoD DoW/DAF policy knowledge, DoW/DAF system experience, and TS clearance.

Qualifications

• Formal IT degree requirements are listed; equivalent experience may be considered for service desk roles.
• Bachelor’s degree or higher preferred for management positions.
• Expert knowledge of DAF cyber enterprise policies and procedures (17/33-series, 00-33x MPTOs).
• Expert knowledge of USCYBERCOM and AFCYBER DoW command and control processes.
• Experience with end-user device configurations and troubleshooting for DoW/DAF systems.
• Active Top Secret clearance required.
• Certifications: Security+ CE and Network+ CE, or ITIL v4 Foundation; ITIL v4 Specialist or ISC2 CC or higher; CISSP or CISM preferred.

Responsibilities

• Coordinate with internal personnel and enterprise cybersecurity teams to ensure ITSM systems support ticket routing, processing, tracking, and closure across internal teams and partners.
• Configure to accurately capture service times and provide performance data to XT leadership via reports and dashboards.

Skills

DAF policies knowledge

USCYBERCOM/AFCYBER processes

End-user device troubleshooting

Security concepts

Education

Bachelor’s degree preferred or higher

CompTIA Security+ CE

CompTIA Network+ CE

ITIL v4 Foundation

ITIL v4 Specialist

CISSP

CISM

Job description

Job Title: IT Operations Lead /System Administration

Location: Quantico, VA (Onsite)

Status: Full-time

Clearance: Active Top Secret clearance

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following:

Benefits

• 401(k)
• health, dental, and vision insurance
• life insurance
• short-term and long-term disability insurance
• paid time off
• training
• professional development assistance

YSI is seeking an IT Operations Lead to provide customer service to either phone-in or walk-in customers, and to provide first look support to customer request tickets submitted through the DAF standard service request portals and ticketing systems on unclassified or classified networks.

Responsibilities

• Coordinate with internal personnel and enterprise cybersecurity teams to ensure unclassified and classified ITSM systems were properly configured to support seamless ticket routing, processing, tracking, and closure across internal teams and external mission partners.
• Configure to accurately capture service times and provide accurate performance data to XT leadership via regularly scheduled and on-demand reporting, as well as dashboards or similar near real-time views of service delivery.

Required Skills & Experience

• Associate's degree or higher in Information Technology Management, Cybersecurity, Computer Science, or a related discipline is preferred. Equivalent professional experience may be considered for service desk operational positions.
• A Bachelor's degree or higher in a related discipline is strongly preferred for service desk management positions.
• Expert-level knowledge of DAF cyber enterprise policies and procedures including but not limited to 17 and 33-series DAF Instructions and Manuals and 00-33x series MPTOs
• Expert-level knowledge of USCYBERCOM and AFCYBER command and control processes, especially those applicable to DoW Information Network (DoWIN) operations
• Knowledge of applicable end user device configurations and troubleshooting techniques, especially those used in or applicable to DoW and DAF systems and networks
• Certifications
  • CompTIA Security+ CE, CompTIA Network+ CE, or ITIL v4 Foundation certification required.
  • ITIL v4 Specialist, ISC2 Certified in Cybersecurity (CC), or higher-level cybersecurity certification required.
  • Preferred: ISC2 Certified Information Systems Security Professional (CISSP) or ISACA Certified Information Security Manager (CISM).
• At least 3 years of specialized experience in system administration, network administration, or service desk operations within Federal/Department of War (DoW) environments for operational personnel
• At least 5 years of specialized experience in system administration, network administration, or service desk operations within Federal/Department of War (DoW) environments for management personnel
• Active Top Secret clearance required.