Onsite Help Desk Technician — IT Support & Customer Care

Cadence Technology Services; Chesterfield (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical and Dental insurance

401k with company matching

Paid vacation, holidays, and sick days

Collaborative and supportive work env.

Autonomy in defining processes /...

Job summary

Cadence Technology Services, a nationwide telecommunications firm, is seeking a Help Desk Agent to support customers with troubleshooting, order processing, and liaison work when sales are unavailable. This onsite role is based in Town and Country, MO, with a focus on delivering reliable telecom services and top-notch customer care.

You'll handle tickets, communicate progress, and collaborate with internal teams to resolve issues quickly.

Qualifications

• 1+ year of experience in a help desk or support role.
• Strong customer service and communication skills.
• Proficient with Microsoft 365 suite.
• Familiar with Windows OS and Teams.
• Basic mobile device setup knowledge (Android/iPhone).
• CompTIA A+ is a plus.
• Able to work after hours as needed.
• Team-oriented and eager to learn.

Responsibilities

• Troubleshoot reported issues and document progress.
• Process orders and provisioning.
• Liaise with sales when needed.
• Provide timely customer updates.
• Maintain help desk ticketing records.
• Collaborate with teammates for issue resolution.
• Support after-hours on-call rotation.
• Educate customers on available technology.

Skills

Customer service

Communication

PC literacy

Problem solving

Team player

On-call

Learning ability

Mobile device setup

Education

High school diploma

Tools

Microsoft Office 365

Windows OS

Microsoft Teams

Android devices

iPhone devices

Job description

Cadence Technology Services, a nationwide telecommunications firm, is seeking a Help Desk Agent to support customers with troubleshooting, order processing, and liaison work when sales are unavailable. This onsite role is based in Town and Country, MO, with a focus on delivering reliable telecom services and top-notch customer care.

You'll handle tickets, communicate progress, and collaborate with internal teams to resolve issues quickly.