Onsite Help Desk Technician - Growth & Training

844Cadence; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental insurance

401k with company matching

Paid vacation, holidays, and sick days

Collaborative and supportive work环境

Job summary

Cadence Technology Services is seeking a dedicated Help Desk Agent to join our team in Town and Country, MO. You will troubleshoot issues, process orders, and serve as a liaison when sales reps are unavailable, ensuring our customers have a smooth telecommunications experience.

The role emphasizes problem-solving, self-motivation, and teamwork within a fast-paced environment. Onsite position with opportunities for growth in a diverse customer base across industries.

Qualifications

• Minimum one year experience in a support/help desk role.
• Strong customer service and communication skills.
• Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Teams).
• Basic knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows operating systems.
• Working knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy.
• Ability to learn and apply technical information in a fast-paced environment.
• Flexibility to participate in after-hours on-call schedule.

Responsibilities

• Basic troubleshooting of reported issues; log and track all issues in the help desk system.
• Document troubleshooting progress and escalate as needed.
• Coordinate with ISPs and MSPs during outages and communicate updates.
• Order processing and provisioning.
• Educate customers on available technologies and optimal usage.
• Customer communication and updates.
• Other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Self-starter

Teamwork

Help desk experience

Adaptability

On-call readiness

Education

High school diploma or equivalent

Tools

Office 365

Android/iPhone setup

Windows OS

MS Teams

Job description

Cadence Technology Services is seeking a dedicated Help Desk Agent to join our team in Town and Country, MO. You will troubleshoot issues, process orders, and serve as a liaison when sales reps are unavailable, ensuring our customers have a smooth telecommunications experience.

The role emphasizes problem-solving, self-motivation, and teamwork within a fast-paced environment. Onsite position with opportunities for growth in a diverse customer base across industries.