Onsite Help Desk Systems Analyst: Windows, AD & O365

STI; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

STI in Atlanta, GA is seeking a Help Desk System Analyst to support Windows 11, AD, O365, and IP phone systems. The role blends hands-on hardware, software, and end-user assistance with remote support and ticket-based workflows.

You will work with OKTA, CrowdStrike, AWS, and SharePoint tools, resolving issues efficiently while delivering strong customer service in a fast-paced environment. Local candidates only, on-site attendance required.

Qualifications

• 3+ years in a technical support or help desk role.
• Strong knowledge of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, CrowdStrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are desirable.
• Excellent communication and interpersonal skills for users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions.

Responsibilities

• Respond to and resolve technical support tickets related to Windows 11, AD, O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and CrowdStrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Skills

Windows 11

Active Directory

Microsoft O365

Customer service

Problem-solving

Communication

Organizational skills

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

OKTA

CrowdStrike

AWS

SharePoint

PowerShell

Job description

STI in Atlanta, GA is seeking a Help Desk System Analyst to support Windows 11, AD, O365, and IP phone systems. The role blends hands-on hardware, software, and end-user assistance with remote support and ticket-based workflows.

You will work with OKTA, CrowdStrike, AWS, and SharePoint tools, resolving issues efficiently while delivering strong customer service in a fast-paced environment. Local candidates only, on-site attendance required.