Help Desk System Analyst: Windows, AD & OKTA/CrowdStrike

STI; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

STI in Atlanta, GA is seeking an experienced Help Desk System Analyst to resolve technical issues for employees across Windows 11, Active Directory, O365, and VPN. The role combines hands-on hardware/software support with frontline customer service in a fast-paced office environment.

You will work with OKTA, CrowdStrike, AWS, Exchange Admin, and SharePoint, providing in-person and remote assistance, documenting issues in the ticketing system, and collaborating with IT teams to keep company

Qualifications

• 3+ years in technical support or help desk.
• Strong knowledge of Windows 11, Active Directory and O365.
• Experience with network connectivity and VPN troubleshooting.
• Familiar with OKTA and CrowdStrike security tools.

Responsibilities

• Respond to and resolve tickets related to Windows 11, AD, O365, network and VPN issues.
• Provide hands-on and remote support for hardware, software, and IP phone systems.
• Document issues and resolutions using the ticketing system.
• Assist with password resets, PST file management, and Exchange Admin tasks.

Skills

Windows 11

Active Directory

Microsoft O365

VPN

Customer service

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

OKTA

CrowdStrike

AWS

SharePoint

PowerShell

Exchange Admin

Job description

STI in Atlanta, GA is seeking an experienced Help Desk System Analyst to resolve technical issues for employees across Windows 11, Active Directory, O365, and VPN. The role combines hands-on hardware/software support with frontline customer service in a fast-paced office environment.

You will work with OKTA, CrowdStrike, AWS, Exchange Admin, and SharePoint, providing in-person and remote assistance, documenting issues in the ticketing system, and collaborating with IT teams to keep company