Security Officer

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Brigham and Women's Hospital, Inc. seeks a Security Dispatcher to support emergency response operations at Mass General Brigham.

You will receive and respond to emergency calls, gather and assess critical information, and triage incidents to determine the appropriate response level. You will provide clear instructions to security personnel and medical staff, dispatch responders, and coordinate communication between security, clinical teams, and external emergency services.

Qualifications

• Requires a High School Diploma or Equivalent.
• Experience in security operations or emergency dispatch is preferred (1–2 years).
• Strong communication, multitasking, and decision-making skills are essential.

Responsibilities

• Receive and respond to emergency calls, alarms, and requests for security assistance.
• Gather and assess critical information about incidents or emergencies.
• Prioritize and triage calls to determine appropriate response levels and allocate resources.
• Provide clear and concise instructions to security personnel and other responders.
• Dispatch security personnel to respond to incidents and service requests.
• Coordinate communication between security, medical staff, and external emergency services.

Skills

Communication

Multitasking

Decision making

Documentation

Teamwork

Education

High School Diploma or Equivalent

Tools

CAD systems

Telecommunication devices

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hr days

• Receive and respond to emergency calls, alarms, and requests for security assistance.
• Gather and assess critical information about the nature and location of incidents or emergencies.
• Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
• Provide clear and concise instructions to security personnel and other emergency responders.
• Dispatch security personnel to respond to security incidents, emergencies, and service requests.
• Coordinate communication and facilitate collaboration between security personnel, medical staff, and external emergency services.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience Experience in security operations or emergency dispatch, preferably in a healthcare or similar setting. 1-2 years preferred

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills to effectively interact with individuals at all levels, including patients, visitors, and staff.
• Proficiency in using computer-aided dispatch (CAD) systems, telecommunication devices, and other security-related software.
• Ability to multitask, prioritize, and make sound judgments in high-pressure situations.
• Excellent problem-solving and decision-making abilities to assess and respond to emergencies.
• Detail-oriented mindset with the ability to accurately document and maintain records.
• Flexibility to work various shifts, including nights, weekends, and holidays, as required.

Additional Job Details (if applicable)

• Remote Type Onsite Work Location 10 Vining Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $23.34 - $33.37/Hourly
• Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.