Onsite Healthcare & Benefits Account Manager

UnitedHealth Group; Spring (TX); Presencial; USD 73.000 - 130.000; Jornada completa

Descripción de la vacante

UnitedHealthcare is hiring for an Onsite Service Account Manager in Spring, TX. This full-time role supports Electric Boat employees with benefits, claims, and healthcare navigation, based on a structured 8:00 am–5:00 pm CST schedule with occasional overtime.

You will build strong relationships across HR, Benefits, Wellness, and leadership, triaging issues, coordinating with internal teams, and ensuring a seamless employee experience from inquiry to resolution.

Formación

• 5+ years of customer service experience or 3+ years of customer relationship/account management experience.
• 3+ years of experience with health care benefits, claims, health care navigation, or a related service environment.
• Ability to take ownership of issues and maintain accountability from initial contact through resolution.
• Collaboration skills and the ability to coordinate effectively across multiple teams and functions.
• Ability to identify trends and translate employee experiences into opportunities for improvement.

Responsabilidades

• Serve as the primary onsite resource for employees, providing guidance and support with benefits, claims, eligibility, healthcare navigation, and wellness resources.
• Deliver a high-quality employee experience through proactive case management, issue resolution, follow-up, and clear communication from intake through resolution.
• Investigate and resolve complex benefit and service issues by coordinating with internal teams, providers, clinical resources, and external partners to ensure timely outcomes.
• Build and maintain strong relationships with HR, Benefits, Wellness, union representatives, and leadership teams while serving as a trusted onsite UnitedHealthcare representative.
• Educate and engage employees through individual consultations, group presentations, enrollment support, wellness initiatives, and outreach programs.
• Monitor, document, and analyze employee inquiries, service trends, and operational issues to identify improvement opportunities and enhance service delivery.
• Provide reporting, insights, and strategic recommendations to support client objectives, performance goals, operational excellence, and continuous improvement initiatives.
• Connect employees with appropriate healthcare, behavioral health, wellness, and condition-management resources to support overall well-being and access to care.

Conocimientos

Customer service

Account management

Relationship building

Communication

Problem solving

Educación

High School diploma or equivalent

Descripción del empleo

UnitedHealthcare is hiring for an Onsite Service Account Manager in Spring, TX. This full-time role supports Electric Boat employees with benefits, claims, and healthcare navigation, based on a structured 8:00 am–5:00 pm CST schedule with occasional overtime.

You will build strong relationships across HR, Benefits, Wellness, and leadership, triaging issues, coordinating with internal teams, and ensuring a seamless employee experience from inquiry to resolution.