Onsite Health Benefits & Service Manager

UnitedHealthcare; New London (CT); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Job summary

UnitedHealthcare is seeking an Onsite Service Account Manager to provide dedicated, high‑touch support for Electric Boat employees. You will guide benefits, claims, and healthcare navigation, ensuring a seamless experience from inquiry to resolution.

As a full-time onsite resource across CT and RI sites, you will collaborate with HR, Benefits, Wellness, and leadership to deliver proactive service, address trends, and continuously improve the employee experience on a nationwide team.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 5+ years of customer service or 3+ years of customer relationship/account management.
• 3+ years of experience with health care benefits, claims, health care navigation, or a related service environment.
• Ability to take ownership of issues and maintain accountability from initial contact through resolution.
• Collaboration skills to coordinate across multiple teams and functions.
• Ability to identify trends and translate employee experiences into opportunities for improvement.
• Computer skills and ability to quickly learn new systems, tools, and resources.
• Flexibility to support occasional business needs outside established core hours.
• Ability to work full-time, Monday - Friday with varied 8-hour shifts.

Responsibilities

• Serve as the primary onsite resource for employees, providing guidance and support with benefits, claims, eligibility, healthcare navigation, and wellness resources.
• Deliver a high-quality employee experience through proactive case management, issue resolution, follow-up, and clear communication from intake through resolution.
• Investigate and resolve complex benefit and service issues by coordinating with internal teams, providers, clinical resources, and external partners.
• Build and maintain strong relationships with HR, Benefits, Wellness, union representatives, and leadership teams while serving as a trusted onsite UnitedHealthcare representative.
• Educate and engage employees through individual consultations, group presentations, enrollment support, wellness initiatives, and outreach programs.
• Monitor, document, and analyze employee inquiries, service trends, and operational issues to identify improvement opportunities and enhance service delivery.
• Provide reporting, insights, and strategic recommendations to support client objectives, performance goals, operational excellence, and continuous improvement initiatives.
• Connect employees with appropriate healthcare, behavioral health, wellness, and condition-management resources to support overall well-being and access to care.

Skills

Customer service

Account management

Healthcare navigation

Communication

Problem solving

Team collaboration

Flexibility

On-site work

Education

High School Diploma / GED

Job description

UnitedHealthcare is seeking an Onsite Service Account Manager to provide dedicated, high‑touch support for Electric Boat employees. You will guide benefits, claims, and healthcare navigation, ensuring a seamless experience from inquiry to resolution.

As a full-time onsite resource across CT and RI sites, you will collaborate with HR, Benefits, Wellness, and leadership to deliver proactive service, address trends, and continuously improve the employee experience on a nationwide team.