Onsite Health Benefits & Service Account Manager

UnitedHealth Group; New London (CT); Vor Ort; USD 73.000 - 130.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Zusammenfassung

UnitedHealth Group, in partnership with Electric Boat, seeks an Onsite Service Account Manager to provide high-touch, employee-focused benefits support at multiple CT locations including New London and Groton. This full-time, onsite role requires coordination with HR, Benefits, and leadership to ensure a seamless employee experience from intake to resolution.

The position involves two days weekly at Quonset Point, RI and three days at CT sites (New London, Groton, Waterford, Eagle Park).

Qualifikationen

• High School Diploma or GED required.
• 5+ years of customer service or 3+ years of customer relationship/account management experience.
• 3+ years of experience with health care benefits, claims, health care navigation, or related service environment.
• Ability to take ownership and drive issues to resolution.
• Strong collaboration across multiple teams and functions.

Aufgaben

• Serve as the primary onsite resource for employees, providing guidance on benefits, claims, eligibility, healthcare navigation, and wellness resources.
• Deliver high-quality employee experiences through proactive case management, issue resolution, and clear intake-to-resolution communication.
• Investigate and resolve complex benefit/service issues by coordinating with internal teams, providers, and external partners.
• Build and maintain relationships with HR, Benefits, Wellness, union representatives, and leadership.
• Educate and engage employees via consultations, enrollment support, and wellness initiatives.
• Monitor inquiries and trends to identify improvement opportunities and enhance service delivery.
• Provide reporting and strategic recommendations to support client objectives and operational excellence.
• Connect employees with healthcare resources to support well-being.

Kenntnisse

Customer service

Account management

Health care navigation

Communication skills

Problem solving

Ausbildung

High School Diploma or GED

Jobbeschreibung

UnitedHealth Group, in partnership with Electric Boat, seeks an Onsite Service Account Manager to provide high-touch, employee-focused benefits support at multiple CT locations including New London and Groton. This full-time, onsite role requires coordination with HR, Benefits, and leadership to ensure a seamless employee experience from intake to resolution.

The position involves two days weekly at Quonset Point, RI and three days at CT sites (New London, Groton, Waterford, Eagle Park).