Onsite Benefits & Care Experience Manager

UnitedHealthcare; Spring (TX); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401(k) contribution

Job summary

UnitedHealthcare seeks an Onsite Service Account Manager to support Electric Boat employees at our Spring, TX office. This full-time role covers 2-3 in-office days per week with core hours 8:00 am–5:00 pm CST and occasional overtime.

You will serve as the primary onsite resource for benefits, claims, and navigation, building strong relationships with HR and leadership while driving a responsive, high-touch employee experience and continuous improvement across services.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years or older.
• 5+ years in customer service or 3+ years in customer relationship/account management.
• 3+ years in health care benefits, claims, navigation, or related service.
• Ability to own issues from initial contact to resolution.
• Collaborates across multiple teams and functions.
• Ability to identify trends and turn experiences into improvements.
• Proficient with computers and quick to learn new systems.
• Flexibility to support outside core hours.
• Full-time, Monday–Friday with possible overtime.

Responsibilities

• Serve as the primary onsite resource for employees, guiding benefits and wellness resources.
• Deliver high-quality employee experience through proactive case management and clear communication.
• Investigate and resolve complex benefit and service issues with internal and external partners.
• Build and maintain relationships with HR, Benefits, Wellness, union reps, and leadership.
• Educate employees through consultations, group presentations, enrollment support, and wellness initiatives.
• Monitor inquiries and trends to identify improvement opportunities.
• Provide reporting and strategic recommendations to support client objectives.
• Connect employees with healthcare resources to support well-being.

Skills

Customer service

Relationship management

Healthcare navigation

Communication skills

Team collaboration

Problem solving

Attention to detail

Education

High School Diploma / GED

Job description

UnitedHealthcare seeks an Onsite Service Account Manager to support Electric Boat employees at our Spring, TX office. This full-time role covers 2-3 in-office days per week with core hours 8:00 am–5:00 pm CST and occasional overtime.

You will serve as the primary onsite resource for benefits, claims, and navigation, building strong relationships with HR and leadership while driving a responsive, high-touch employee experience and continuous improvement across services.