Onsite Healthcare Account Manager — Customer Experience Leader

UnitedHealthcare; Spring (TX); Presencial; USD 73.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Descripción de la vacante

UnitedHealthcare is seeking an Onsite Service Account Manager in Spring, TX for Electric Boat employees. This full-time role provides a high-touch, in-person service experience guiding benefits, claims, navigation, and wellness resources with a trusted onsite presence.

Core hours are 8:00 am to 5:00 pm CST, Monday through Friday, with occasional overtime and possible travel to additional locations. You will partner with HR, Benefits, Wellness, and leadership to ensure a coordinated and seamless

Formación

• 5+ years of customer service experience or 3+ years in customer relationship management.
• 3+ years with health care benefits, claims or navigation.
• Ability to own issues from intake to resolution and collaborate across teams.

Responsabilidades

• Serve as onsite primary resource for benefits, claims and wellness navigation.
• Provide proactive case management, follow-up and clear communication.
• Coordinate with HR, Benefits, Wellness and leadership to deliver seamless service.
• Identify trends and opportunities to improve employee experience and service delivery.
• Support reporting and insights to meet client objectives and goals.
• Educate employees through consultations, presentations and enrollment support.

Conocimientos

Customer service

Account management

Health care navigation

Communication

Cross-functional collaboration

Educación

High School Diploma or GED

Descripción del empleo

UnitedHealthcare is seeking an Onsite Service Account Manager in Spring, TX for Electric Boat employees. This full-time role provides a high-touch, in-person service experience guiding benefits, claims, navigation, and wellness resources with a trusted onsite presence.

Core hours are 8:00 am to 5:00 pm CST, Monday through Friday, with occasional overtime and possible travel to additional locations. You will partner with HR, Benefits, Wellness, and leadership to ensure a coordinated and seamless