Onsite General Manager (Palm Beach House)

RealManage, LLC; West Palm Beach (FL); On-site; USD 125,000 - 130,000; Full time

Job summary

RealManage Elevated Onsite in West Palm Beach seeks an Onsite General Manager to serve as the COO of the Palm Beach House Condominium Community, overseeing leadership, administration, financial management, governance support, and operational performance.

You will report to the board, coordinate policy implementations, lead annual planning, and supervise staff, focusing on resident satisfaction and program delivery across facilities, security, and amenities.

Responsibilities

• Serve as the primary professional advisor to the Board of Directors
• Coordinate implementation of Board-approved policies and initiatives
• Facilitate annual planning sessions and long-range strategic planning
• Attend Board, committee, membership, and special meetings
• Support Board orientation and continuing education
• Aide and support the board, committees and general counsel with timelines
• Lead development and administration of annual operating, reserve, cash flow, and capital budgets
• Monitor financial performance and provide variance analyses
• Coordinate audits, tax filings, and reserve studies
• Protect and safeguard Association funds and assets
• Direct and oversee all Association operations
• Monitor resident satisfaction and operational effectiveness
• Promote resident engagement and community programs
• Ensure all Association communications are accurate and timely
• Ensure high visibility of the management team and build resident relationships
• Establish and maintain a friendly, service-oriented staff culture
• Recruit, hire, train, coach, develop, and evaluate staff
• Provide leadership to department managers and supervisors
• Ensure compliance with personnel policies and workplace safety
• Oversee operation and maintenance of facilities and common areas
• Develop preventive maintenance programs
• Oversee capital improvement projects
• Coordinate emergency preparedness and insurance claim activities
• Develop bid specifications and solicit proposals
• Evaluate contractor qualifications and insurance
• Monitor vendor performance and contractual compliance
• Oversee covenant enforcement activities
• Oversee Architectural Review Committee processes
• Ensure compliance with governing documents and applicable laws
• Maintain emergency response and business continuity procedures

Job description

Role: Onsite General Manager

Location: West Palm Beach, FL

Community: Palm Beach House Condominium

Pay Range: $125,000 – $130,000 per year (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

The Palm Beach House is a waterfront high-rise condominium located in West Palm Beach, Florida, boasting a private sandy beach on the Intracoastal Waterway, a fishing pier, and a heated saltwater swimming pool. Residents can enjoy the tiki hut, barbecue grills, and picnic areas, work out in the fitness center, or unwind in the sauna. Indoor amenities include a game room with billiards, a library, and a clubhouse. The community provides 24-hour security and front desk services. Additional features include kayak and paddleboard storage, table tennis, party rooms, a car wash area, assigned parking, and resident storage.

Role Summary

The Onsite General Manager serves as the chief operating officer of the Palm Beach House Condominium Community and is responsible for overall leadership, administration, financial management, governance support, and operational performance of the Association.

Board Governance and Leadership

• Serve as the primary professional advisor to the Board of Directors
• Coordinate implementation of Board-approved policies and strategic initiatives
• Facilitate annual planning sessions and long-range strategic planning
• Attend Board, committee, annual membership, and special meetings
• Support Board orientation and continuing education
• Aide and support the board, committees and association general counsel in meeting or exceeding the timelines

Financial Management and Fiduciary Oversight

• Lead development and administration of annual operating, reserve, cash flow, and capital budgets
• Monitor financial performance and provide variance analyses
• Coordinate audits, tax filings, and reserve studies
• Protect and safeguard Association funds and assets

Community Operations And Resident Experience

• Direct and oversee all Association operations
• Monitor resident satisfaction and operational effectiveness
• Promote resident engagement and community programs
• Ensure all Association communications are accurate and timely
• Ensure high visibility of the management team and prioritize building relationships with residents
• Establish and maintain a friendly, service-oriented staff culture of empowerment

Human Resources and Staff Leadership

• Recruit, hire, train, coach, develop, and evaluate staff to ensure impeccable task execution
• Provide leadership to department managers and supervisors
• Ensure compliance with personnel policies and workplace safety requirements

Facilities, Maintenance, and Capital Projects

• Oversee operation and maintenance of Association facilities and common areas
• Develop preventive maintenance programs
• Oversee capital improvement projects
• Coordinate emergency preparedness and insurance claim activities
• Utilization of personal vehicle and maintenance cart for work transportation

Vendor and Contract Management

• Develop bid specifications and solicit proposals
• Evaluate contractor qualifications and insurance
• Monitor vendor performance and contractual compliance

Covenant Enforcement and Architectural Review

• Oversee covenant enforcement activities
• Oversee Architectural Review Committee processes
• Ensure compliance activities are administered fairly and consistently

Risk Management and Compliance

• Develop and administer risk management programs
• Ensure compliance with governing documents and applicable laws
• Maintain emergency response and business continuity procedure

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.